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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** WellSky Corporation - **Location:** Overland Park, KS, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Data Analysis, Health Informatics, Database Queries, Software Debugging, Decision Support Systems, Salesforce.Com, SQL Databases - **Published:** July 16, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17602243?backUrl=%2Fcareer%2F17602243%2FTechnical-Support-Analyst-Kansas-Overland-Park ## About the Role * Bachelor's Degree or equivalent work experience * At least 2-4 years relevant work experience * SQL proficiency, including experience writing and troubleshooting queries, interpreting data, and joining tables to investigate technical issues * Experience maintaining clear, accurate technical documentation, including investigation notes, customer communications, and issue resolutions * Ability to analyze and interpret data to identify trends, troubleshoot application issues, and support data-driven decision making Preferred Qualifications: * Experience providing technical customer support in a software or IT environment * Healthcare or healthcare IT experience, preferably within home health, hospice, or durable medical equipment (DME/HME) * Experience using a customer relationship management (CRM) platform, such as Salesforce, to manage support cases and customer communications Job Expectations: * Willing to work additional or irregular hours as needed * Must work in accordance with applicable security policies and procedures to safeguard company and client information * Must be able to sit and view a computer screen for extended periods of time, Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. ## Description United States, Kansas, Overland Park 11300 Switzer Road (Show on map) Jul 15, 2026 The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate through SQL. This opening is with our Bonafide Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!, * Review, troubleshoot, and document escalated application technical issues. * Assist engineering teams to identify, debug, test, and resolve client-facing application issues. * Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications. * Escalate and document unresolved issues as required and maintain ownership of issue through resolution. * Ensure required response time and resolution times are met. * Write, evaluate, and troubleshoot SQL queries to identify, investigate, and correct complex data-related problems. * Conduct root cause investigations and recommend long-term corrective actions. * Collaborate with cross-functional teams on continuous process improvements. * Foster strong client relationships through clear communication, proactive support, and efficient issue resolution processes. * Perform other job duties as assigned. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)