> Markdown version of [/jobs/ext/1750863-desktop-support](https://www.wearedevelopers.com/jobs/ext/1750863-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support - **Company:** Cbc Companies - **Location:** Columbus, OH, United States - **Experience:** Starter - **Salary:** $49,920.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, System Configuration, Desktop Computing, File Systems, Hard Disk Drives, File System Permissions, File Server, Virtual Private Networks (VPN), Knowledge Management, Local Area Networks, Network Security, Networking Cables, TCP/IP, Computerised Systems, Microsoft InTune, Information Technology, Laptops - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ce9d977e5deaa0f1 ## About the Role * Associate's degree in Information Technology, Computer Science, or equivalent IT certification required * 1-2 years of hands-on IT support experience in a business environment * Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting * Expert-level knowledge of Microsoft Office Suite with ability to train and support end users * Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration * Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices * Experience with or willingness to learn AI tools and emerging technologies * Exceptional customer service skills with ability to communicate technical concepts to non-technical users * Strong analytical and problem-solving abilities with systematic approach to issue resolution * Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment * Patient, empathetic approach when assisting users with varying technical skill levels ## Description Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments. This is a hybrid role based in Columbus, Ohio. Candidates must reside in the Columbus area. In-office attendance will align with the department's schedule, which is determined collaboratively by the team. What You'll Do: * Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN). * Investigate user problems and identify their source; determine possible solutions; test and implement solutions. * Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment. * Perform and/or oversee software and application installation and upgrades. * Maintain site licenses for department/organization. * Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. * Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. * Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems. * Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data. * Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration. * Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff. * Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users. * Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments. * Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base. * Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges. * Other duties as assigned. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)