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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Ask JPMC Technology Support II - **Company:** JPMorgan Chase & Co. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Monitoring of Systems, Microsoft Office, SQL Databases, ServiceNow IT Service Management, HR Software, Information Technology, Oracle HCM - **Published:** July 21, 2026 - **Apply:** https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/210769461 ## About the Role * 4 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on premises and public cloud * Experience in observability and monitoring tools and techniques * Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Strong analytical, technical, and conceptual problem-solving skills * Ability to manage work in queue within prescribed SLAs and deliver timely, accurate, thorough, and high-quality work in challenging situations * Ability to learn new systems quickly and interact with multiple systems simultaneously * Ability to make comprehensive connections across issues and determine appropriate next steps and escalations * Ability to communicate effectively to Senior Management; clearly articulates and asserts ideas and contributes to solutions * Leverages knowledge, skills, and expertise to enhance internal client relationships * Embraces change efforts; self-directed, self-motivated, and able to work independently Preferred Qualifications, Capabilities, and Skills * Working understanding of Oracle HCM * Familiarity with Active Directory * Proficiency with Microsoft Office Suite * Experience with ServiceNow ticketing workflows * Technical Incident management * SQL experience is a plus but not required To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT). ## Description As a Technology Support Associate in Human Resources, you will triage and prioritize technology tickets based on business impact, lead fast-paced incident calls with internal and external teams, and facilitate collaboration across Technology, Product, Business, and Communications partners. You will drive issues to resolution while maintaining real-time communication updates, create internal documentation for new or unique issues, and provide occasional white-glove support for sensitive matters requiring discretion and exceptional attention to detail. Success in this role requires strong analytical problem-solving skills, the ability to manage work within prescribed SLAs, and a self-directed approach to maintaining operational stability and continuous improvement., * Triage incoming technology tickets and determine the order in which they are addressed based on business impact, resolving issues when possible, and managing work in queue within prescribed SLAs * Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm * Support the day-to-day maintenance of the firm's HR systems to ensure operational stability and availability * Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools * Lead fast-paced incident calls that include internal and external teams, ensuring all relevant teams are engaged, the group remains organized, and action items are captured and driven to closure * Own real-time updates to communication channels during incidents, including status updates appropriate for Senior Management * Work with cross-functional teams and facilitate collaboration between technology, product, business, and communications partners * Build and maintain positive, trusted relationships with product, technical, business and other cross-functional partners * Identify issues for escalation and communication, make comprehensive connections across systems, determine next steps, and provide solutions to business and technology stakeholders * Create and maintain internal documentation when unique or new issues are discovered to support knowledge sharing and continuous improvement * Provide occasional white-glove service for sensitive issues requiring great care, discretion, and attention to detail; adhere to risk/control expectations, procedures, and processes ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for)