> Markdown version of [/jobs/ext/1752224-tier-1-helpdesk](https://www.wearedevelopers.com/jobs/ext/1752224-tier-1-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Helpdesk - **Company:** Insight Global - **Location:** Santa Clarita, CA, United States (Remote available) - **Experience:** Starter - **Salary:** $45,760.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, JIRA, Microsoft Azure, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Virtual Desktops, Citrix Systems, Windows PowerShell, Remote Access Technology, Remote Desktop Services, Azure Active Directory, User Provisioning Software, Mobileiron, Workspace ONE, Microsoft InTune, Casper Suite, Zendesk, Servicenow, Windows Client, User Accounts, Vmware - **Published:** July 14, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/california/santa-clarita/tier-1-helpdesk/job-551677/ ## About the Role 1-3 years of experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role. Experience supporting enterprise mobile devices in an MDM environment. Knowledge of Microsoft 365, Windows 10/11, and macOS. Experience troubleshooting VPN and remote access connectivity issues. Familiarity with Active Directory, Azure AD, and identity/access management. Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or ConnectWise. Strong customer service and communication skills. Ability to prioritize multiple support requests in a fast-paced environment. Preferred Qualifications Experience with Microsoft Intune, Workspace ONE, MobileIron, or JAMF. CompTIA A+, Network+, or Microsoft certifications. Experience supporting hybrid and remote workforce environments. Basic PowerShell scripting experience. Knowledge of Microsoft Entra ID, MFA, and endpoint security best practices. ## Description We are seeking a Tier 1 Help Desk Technician to provide frontline technical support for end users across desktop, mobile, and remote access environments. This individual will serve as the first point of contact for IT-related issues, with a strong focus on Mobile Device Management (MDM), remote connectivity support, user provisioning, and troubleshooting. The ideal candidate is customer-focused, technically proficient, and experienced supporting enterprise mobile devices and remote workforce technologies. Based on similar Tier-1 support and endpoint management requirements found in internal helpdesk and IT support documentation, experience with Intune, Workspace ONE, device provisioning, identity/access management, and ticketing systems is highly valued. Responsibilities Provide Tier 1 technical support via phone, email, chat, and ticketing systems. Troubleshoot and resolve issues related to laptops, desktops, mobile devices, and peripheral hardware. Support Mobile Device Management (MDM) platforms such as Microsoft Intune, Workspace ONE, MobileIron, or VMware Workspace ONE. Enroll, configure, deploy, and troubleshoot iOS and Android devices. Assist users with remote access technologies including VPN, Remote Desktop, Citrix, and Microsoft Azure Virtual Desktop. Create, modify, and disable user accounts within Active Directory, Azure AD, and Microsoft 365. Troubleshoot MFA, password resets, account lockouts, and access-related issues. Provision and deploy new hardware and mobile devices for employees. Document incidents, service requests, and resolutions within ServiceNow, Jira, or similar ticketing platforms. Escalate complex issues to Tier 2 or infrastructure teams while maintaining ownership of the ticket through resolution. Maintain asset inventories and device lifecycle records. 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