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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Executive Support Technician - **Company:** General Dynamics Information Technology - **Location:** Bethesda, MD, United States - **Experience:** Expert - **Salary:** $63,315.0 - $85,654.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Antivirus Softwares, Apple IOS, Apple Mac Systems, Computing Platforms, Cyber Security, Desktop Computing, Linux, Network Troubleshooting, Mobileiron, Tablet Computers, Peripherals, Microsoft InTune, Azure Security Center, Casper Suite - **Published:** July 18, 2026 - **Apply:** https://dejobs.org/x/x/CD11BB4351404A63B498D1BB21F9114D/job/ ## About the Role Apple iOS,Endpoint Security,Mobile Device Management (MDM) Experience: 5 + years of related experience, * 5 years of experience providing technical support to high level executives, including troubleshooting hardware, software, and network issues * Experience managing and administering Windows and Mac systems, including workstations and mobile devices * Experience supporting Linux/UNIX environments * Experience complying with security standards, including manual management of patches, updates, and antivirus solutions * Ability to understand technical vision and communicate it clearly to technical and non technical parties * Proven ability to make rapid, effective decisions and resolve complex issues efficiently in high pressure executive environments * Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune Security Clearance * Ability to obtain and maintain an NIH Public Trust clearance ## Description The Executive Support Technician provides high touch, personalized technical support to senior executives at the National Institutes of Health (NIH). This role ensures the smooth, secure, and reliable operation of executive computing environments by resolving hardware, software, and network issues quickly and effectively. The technician engages directly with NIH leadership, delivering proactive support, modern technology solutions, and exceptional customer service in a fast paced, high visibility environment., * Provide dedicated, concierge level IT support to NIH executive staff * Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices * Maintain, support, and troubleshoot executive laptops, desktops, mobile devices, and peripherals to ensure uninterrupted operation * Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems * Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets * Coordinate with internal IT teams to resolve complex issues and implement modern, secure technology solutions * Enhance reliability and efficiency through process improvements, automation, and proactive technical recommendations * Implement and follow IT security protocols, including manual patching, updates, and antivirus requirements * Clearly communicate technical concepts to technical and non technical users, including senior NIH leadership * Make quick, well informed decisions in high pressure environments to resolve executive level technical issues with minimal disruption * Manage mobile devices using enterprise Mobile Device Management (MDM) platforms * Ensure smooth operation of all executive IT equipment and provide timely, accurate technical assistance * Provide full endpoint support across the following; * Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX * Tablets, smartphones, and mobile devices using iOS and Android * Deliver efficient, secure, and executive level support using the following tools; * * Trellix ePO Antivirus Management * * BigFix Management Services * * JAMF Device Management * * Ivanti MobileIron * * Spok management * * Microsoft Defender for Endpoint (MDE) * * Microsoft Defender Antivirus (MDAV) ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)