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# Tier 1 Service Desk

- **Company:** TEKSYSTEMS INC.
- **Location:** Kansas City, MO, United States
- **Contract:** Contract
- **Skills:** CompTIA Security+, ServiceNow IT Service Management, Information Technology
- **Published:** May 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8938969/tier-1-service-desk

## About the Role

* High school Diploma or General Equivalency Diploma (GED)
 * This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI).
 * Because an active or interim DoD clearance is required, U.S. Citizenship is required.
 * DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
 * Must be willing to work shifts, including evenings and weekends., * Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

## Description

* You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
 * Provide health and status monitoring of the networks
 * Documenting and communicating outage information to co-workers and customers
 * Executing scripts
 * Open and close tickets.
 * Correlate events and incidents for management of Information Technology (IT) Services.


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