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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Support Specialist I - **Company:** Advocate Health and Hospitals Corporation - **Location:** Charlotte, United States - **Experience:** Starter - **Salary:** $52,624.0 - $78,936.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IBM AIX, Batch Processing, VoIP, Databases, Data Centers, Data Center Infrastructure Management (CIM), Monitoring of Systems, Job Scheduling, Storage Devices, Information Technology, Data Management, Network Server - **Published:** July 18, 2026 - **Apply:** https://www.dice.com/job-detail/f51bfeaa-431a-4be0-8d7e-e0bda797e6bd ## About the Role * Associate's degree (or equivalent knowledge) in computer science or related field., * Knowledge of data centers, servers, storage devices, network, cabling and knowledge of Data Center Infrastructure Management (DCIM). * Experience with Operating Systems: UNIX / Linux / AIX, Windows. * Operational understanding of database terms and functionality. * Operational experience with Networking terms and functions including LAN and WAN. * Familiarity with large batch scheduling systems. * Demonstrated ability to work with a limited amount of supervision and work with internal and external customers. * Demonstrated ability for analytical and logical thinking. Ability to organize, troubleshoot efficiently and effectively. * Detail oriented, creative and self-motivated. * Ability to work on multiple in-process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion. Physical Requirements and Working Conditions: * Exposed to a normal office and Data Center environment. * Travel to all AAH Data Centers is required. * Must be able to lift 50lbs. * Must be able to be flexible in sitting or standing / moving throughout the day. ## Description * Performs technical analysis, triage and resolution for simple to moderate issues within Data Center Operations, including but not limited to the hardware, operating systems and services provided on Servers, Storage, Network, Telecom, VOIP, Databases and assisting Facilities with MEP (Mechanical, Electrical and Plumbing) monitoring and escalations. * Manages major incident process including determining priority, activates incident command and manages communications. * Demonstrates a high level of urgency and utilizes monitoring tools to assess, diagnose, communicate and resolve simple to moderate issues. Analyzes the results of infrastructure monitoring experiences and recommends changes or additions to the monitoring toolset. * Conducts approved requests, using Standard Operating Procedures (SOP's) to start/stop services, devices, jobs, etc., engage vendors for site down situations, run ad-hoc jobs, reports, batch processing and any other SOP that is requested of the team. * Serves as point of contact for vendors to coordinate activities within or affect the Data Center and ensures all activity is properly logged, resolved and socialized, including creating change orders for the change management process. * Conducts data management activities ensuring backups are monitored and is first level support in resolving any failures. Prepares storage media for offsite storage, storage inventory, etc. May schedule jobs or functions within the enterprise job scheduler. * Assists the data center engineer and technician when needed. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story)