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# IT Support Technician

- **Company:** Lumen Solutions Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $26,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, Active Directory, Apple Mac Systems, Ethernet, Oracle (Applications), TCP/IP, Connectivity Problems, Computer Equipment, Deployment Automation, Laptops, User Administration
- **Published:** July 21, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=yyjdnwtj1vk20likwp2a7oa2mc2scw064c948z22g23e046qehohegye8oqt3zi6&compid=0/jobs/28915152#/jobs/28915152

## About the Role

* 4-6 years of Desktop/IT Support experience.
 * Strong knowledge of Windows OS, Microsoft 365, Active Directory, and PC Hardware.
 * Hands-on experience with Networking (TCP/IP, Ethernet).
 * Excellent troubleshooting, customer service, and communication skills.
 * Ability to work independently in a fast-paced onsite environment.

Preferred Qualifications

 * Experience with Apple macOS and Oracle client applications.
 * Device provisioning using Windows Autopilot.
 * A+ and/or Network+ Certification.
 * Knowledge of CAD software is a plus.

## Description

We are seeking a skilled IT Support Technician to provide dedicated onsite technical support for a high-volume testing center in Brooklyn, NY. This role is ideal for candidates with strong desktop support experience, excellent troubleshooting skills, and hands-on expertise with Windows, macOS, Active Directory, and networking., * Provide onsite support for desktops, laptops, printers, and peripheral devices.

 * Install, configure, maintain, and troubleshoot Microsoft Windows and Apple macOS systems.
 * Resolve hardware, software, and network connectivity issues.
 * Support Microsoft 365, Active Directory, device provisioning (Autopilot), and user account management.
 * Configure and deploy desktops, laptops, handheld devices, and printers.
 * Document technical issues, maintain support records, and ensure minimal system downtime.
 * Support additional Client's locations when required.


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