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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Newton, MA, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Desktop Optimization Pack, Issue Tracking Systems, Software Engineering, Laptops - **Published:** July 3, 2026 - **Apply:** https://dejobs.org/x/x/B032857EE70541B597722019193F3BC4/job/ ## About the Role Requirements * At least 2 years of experience in help desk, desktop support, or a similar end-user support position. * Practical experience supporting Microsoft Windows 10 and general Microsoft desktop environments. * Working knowledge of Active Directory for routine user and access-related support tasks. * Strong troubleshooting skills with the ability to identify and resolve common hardware and software issues. * Experience handling and prioritizing service desk tickets in a structured support environment. * Clear verbal and written communication skills with a detail-oriented, customer-focused approach. * Comfortable working fully onsite and providing direct, in-person technical assistance to users. Technology Doesn't Change the World, People Do.® ## Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support., * Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems. * Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices. * Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system. * Support user account access and directory-related tasks, including basic administration within Active Directory. * Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications. * Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress. * Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)