> Markdown version of [/jobs/ext/1754149-it-helpdesk](https://www.wearedevelopers.com/jobs/ext/1754149-it-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Helpdesk

- **Company:** TEKSYSTEMS INC.
- **Location:** Grand Rapids, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Software Deployment, Network Routers, Firewalls (Computer Science), Information Technology, Network Server, Cisco
- **Published:** July 29, 2026
- **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/174890886

## About the Role

seeking an enthusiastic and energetic IT Support Desk to join our team. The

candidate must have a broad knowledge of computer software, hardware and

networks. They will aid in resolving a wide range of issues and should be

comfortable and confident in basic problem-solving skills.

S/He will be the first level of technical support when our customers reach out for help. As

such, it is imperative that the candidate is both technically inclined as well

as a patient and engaging individual. Personality is important - the ability to

have a casual and non-technical discussion to better understand the problem and

diffuse customer frustrations is a must.

Help Desk Responsibilities -experience within all, * Bachelor degree in

Computer Sciences, Technology or relevant experience

 * Specific

experience in various Windows PC Operating Systems

 * Including Active

Directory, DNS, DHCP and Group Policies

 * Cisco and CompTIA

certifications is a plus

Additional Skills & Qualifications:

 * Clear and concise

verbal and written communication is a must

 * Methodical

problem-solving skills is a must

 * Calm and engaging

interpersonal skills is a must

## Description

recommendations for resolving issues in a calm and methodical manner

 * Monitor ticketing

system service boards, inbound email and receive inbound phone calls.

 * Act upon requests

and notifications following defined procedures which vary by client.

 * Self-manage

assigned tasks in accordance to Service Desk guidelines.

 * Create and manage

workflow incidents within approved ticket and monitoring solutions.

 * Assist in

supporting servers, laptop and desktop computers, printers, routers, switches,

firewalls, phones, mobile phones, software deployment, security updates and


## Related Videos

- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work)
- [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)

## Related Articles

- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)