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# Network Support Technician's

- **Company:** U.S. Army
- **Location:** Wausau, WI, United States
- **Salary:** $65,000.0 - $69,000.0
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Biometrics, Databases, System Configuration, Data Centers, Desktop Computing, Inventory Management Software, Network Service, Network Storage, Tablet Computers, Wireless Devices, Network Support, Network Server, Servicenow, Programming Languages
- **Published:** July 10, 2026
- **Apply:** https://careersingovernment.com/job/1977318/network-support-technician-government/

## About the Role

analysis, design, and new construction of next generation IT systemsResponsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS productsMust possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middlewareRequired ClearancePublic Trust (#publictrust)Required QualificationsMust be a U.S. Citizen and pass the DHS Employment Eligibility Verification processAssociate Degree or equivalent experience1+ years' of IT-related support experience, preferably in a help desk or customer support roleDemonstrated ability to troubleshoot and resolve desktop, network, or other IT issuesGeneral knowledge network products and systemsExperience in a rapid paced, time sensitive, high-quality environmentMust have excellent team
skills and collaboration skillsAttention to detail and follow-throughAbility to work with minimal supervisionMust pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jailsIf the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirementsDesired QualificationsPrior experience providing technical
enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.Ability to apply comprehensive knowledge across key tasks and high impact assignmentsExperience evaluating system performance results and recommending improvements or optimizationsExperience performing IT hardware repairs and installing replacement partsExperience planning and leading technology assignments and projectsPrior hands-on experience with the setup, configuration and administration of servers and backupsExperience functioning as a technical expert across multiple project assignmentsITIL v4, MCSE, A+, Security+, Network+, or other relevant certificationsPhysical and/or Mental Qualifications, if applicable*, Outstanding communication skills in both formal and informal formats with, existing systems and participates in analysis, design, and new construction of next generation IT systemsResponsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS productsMust possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middlewareRequired ClearancePublic Trust (#publictrust)Required QualificationsMust be a U.S. Citizen and pass the DHS Employment Eligibility Verification processAssociate Degree or equivalent experience1+ years' of IT-related support experience, preferably in a help desk or customer support roleDemonstrated ability to troubleshoot and resolve desktop, network, or other IT issuesGeneral knowledge network products and systemsExperience in a rapid paced, time sensitive,
high-quality environmentMust have excellent team skills and collaboration skillsAttention to detail and follow-throughAbility to work with minimal supervisionMust pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jailsIf the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirementsDesired
QualificationsPrior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.Ability to apply comprehensive knowledge across key tasks and high impact assignmentsExperience evaluating system performance results and recommending improvements or optimizationsExperience performing IT hardware repairs and installing replacement partsExperience planning and leading technology assignments and projectsPrior hands-on experience with the setup, configuration and administration of servers and backupsExperience functioning as a technical expert across multiple project assignmentsITIL v4, MCSE, A+, Security+, Network+, or other relevant certificationsPhysical and/or Mental Qualifications, if applicable*, Outstanding communication

## Description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Sterling, VA.The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working
independently and/or under immediate supervision. A certain degree of creativity and latitude is required.Job Duties / ResponsibilitiesProvide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup unitsProvide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensorsProvide support of mobile and wireless devices to include smartphones, tablets, and hotspotsAssist in testing, applying, and maintaining server configurations and related security patchesAssist in maintaining and checking the health of systems and backups to include restore testingMonitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve ticketsUpdate tickets following documentation templates and/or guidelines to ensure quality requirements are metProvide daily, weekly, and monthly
activity reports describing activities accomplished in a timely mannerProvide inventory support and input to the provided inventory system for the customerResponsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requestsParticipate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or eventsConduct or provide new equipment deployments and/or requested deployment supportProvide cabling support and run cables within data centers, LAN rooms and remote wiring closetsAnalyzes functional business requirements and design specifications for functional activitiesEffectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are metShould provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in, This position requires office presence of a minimum of 5 days per week and is only located at customer's site.AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Sterling, VA.The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of
the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.Job Duties / ResponsibilitiesProvide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup unitsProvide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensorsProvide support of mobile and wireless devices to include smartphones, tablets, and hotspotsAssist in testing, applying, and maintaining server configurations and related security patchesAssist in maintaining and checking the health of systems and backups to include restore testingMonitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve ticketsUpdate tickets following documentation templates and/or guidelines to ensure quality requirements are
metProvide daily, weekly, and monthly activity reports describing activities accomplished in a timely mannerProvide inventory support and input to the provided inventory system for the customerResponsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requestsParticipate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or eventsConduct or provide new equipment deployments and/or requested deployment supportProvide cabling support and run cables within data centers, LAN rooms and remote wiring closetsAnalyzes functional business requirements and design specifications for functional activitiesEffectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are metShould provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the


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