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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** The Dtg - **Location:** Bothell, WA, United States - **Experience:** Experienced - **Salary:** $72,800.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Microsoft Exchange Server, Graphics Software, Microsoft Office, Networking Cables, Windows Desktop, Cloud Platform System, Microsoft InTune, Workday - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9a4d3337cef52703 ## About the Role * Minimum 2 years of technical training or BA/BS. * Minimum 2 years of related job experience. * 4-year technical degree preferred. * A+, Network+, Security+, or similar work experience. * Knowledge of and experience with Microsoft Azure cloud services, Microsoft 365 admin centers E3, F3, Defender for Office. * Microsoft 365 Administration * Microsoft Azure, Entra Admin * Intune / Endpoint Management * Microsoft Teams and Teams Rooms * Microsoft Exchange Admin * Knowledge of and experience with Networking, deploying/terminating network cabling. * Knowledge of and experience with IT security is an asset. * Knowledge of and experience with Microsoft Teams, Teams room conferencing. * Knowledge of and experience with IP Phone systems. Teams calling and 8x8 preferred. * Requires excellent customer service skills, specifically the ability to deal effectively with end users. * Requires ability to work independently and to increase knowledge and skills through self-learning. * Strong team player and positive contributor with the ability to train colleagues. * Well-developed analytical, problem-solving, and decision-making skills. * Must hold a Washington State driver's license and complete safety training to use company vehicles. Physical Requirements: * Be able to stand, bend, walk, and sit for up to 10 hours a day. You must be able to lift up to 50 pounds. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday. * Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) occasionally. * Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes, or similar elements part of the workday. ## Description * Provide tier 1,2 support for service desk support tickets with priority and business impact in mind. * Complete requests for device support service in a timely manner. This includes setting up new hardware via imaging software, creating directory accounts for employee onboarding, change requests and providing access to department applications, etc. * Deploying and configuring peripheral items such as mobile devices, IP phones, docking stations, printers, and related hardware. Assist with equipment moves. * Complete requests for audio visual systems support on premises as required. * Provide day-to-day administration and operational support for Windows desktop environments both on prem and cloud environments. * Follow Department SOP instructions to solve problems when they arise. * Responsible for maintaining controlled SOP process shared and used by all IT team members. * Manage client hardware and software inventory per department policies. * Develop and maintain process documentation across all IT departments' scope. * Contribute and help achieve department projects and milestone targets. * Collaborate and communicate effectively with team members. * Continuously build professional and technical expertise. * Provide support to remote site locations. Day travel will be required with adherence to safety protocols while driving. * Participate in on-call rotation. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)