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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Analyst - **Company:** Cinc Systems - **Location:** Duluth, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Payment Systems, Microsoft Office, Salesforce.Com, User Accounts - **Published:** July 10, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2866811845-2 ## About the Role Software Support Analyst - Full-Time (Banking and/or Accounting Experience Preferred), * High School Diploma or equivalent * Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting * Familiarity with banking terminology and processes * Experience with business payment networks (e.g., ACH/NACHA rules, wires) Preferred * 2+ years of software support experience * Proficiency with Microsoft Office Suite * Effective communication skills, both written and verbal * Detailed oriented, organized and able to multi-task * Self-starter with a passion to exceed customer expectations * Strong analytical thinking * Ability to understand a situation by breaking it down systematically into its component parts and identifying the relationships between the parts * Familiarity with the Community Association Industry and Salesforce are a plus ## Description being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Software Support Analyst role we are hiring for to see if you'd be interested in applying to be part of the CINC team! Who shouldn't apply? You should not apply if you're seeking a dull cookie cutter call-center like role. Who should apply? This role is rewarding for customer-centric professionals who enjoy embracing challenges and believe in taking a consultative approach to solving clients' problems. Individuals in this role report to the Software Support Supervisor and work with all other departments to ensure customer needs are met. Key Responsibilities: * Reproducing the customer issue to determine root cause and appropriate corrective action * Resolving customer issues that do not require development team intervention * Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests * Providing thorough, accurate, and professional responses to customers, including step-by-step instructions for using any component of the system, via email or phone * Building rapport with customers so that CINC is known for providing outstanding service and support * Creating user documentation to handle frequently asked questions * Training customers or other staff to increase the skills of the end users to reduce repeat cases * Assisting the training and implementation teams, as needed ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [Enterprise Python: Software That Lives Long And Prosper](https://www.wearedevelopers.com/videos/946-enterprise-python-software-that-lives-long-and-prosper) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)