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# IT Support Specialist II

- **Company:** Prime Inc.
- **Location:** Ontario, CA, United States
- **Experience:** Starter
- **Salary:** $50,981.0 - $61,152.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Microsoft Outlook, Microsoft Office, Networking Basics, Topdesk, TCP/IP, Electronic Medical Records, Information Technology
- **Published:** July 4, 2026
- **Apply:** https://www.juju.com/job/00000000gdlfv1

## About the Role

1. Knowledge of EMR system fundamentals

 2. Understanding of network concepts (TCP/IP, MS/NT)

 3. Familiar with internet and WEB browser concepts

 4. High School Diploma required for all new hires starting 4/1/14

Preferred qualifications:

 1. A+ certification preferred.

 2. 1-2 years related work experience and customer service experience preferred.

 3. Work experience in help desk activities using a help desk software application preferred

 4. Knowledge of Outlook, MS Office and Active Directory preferred

## Description

Provides telephone support for helpdesk and all associated processes. Provides tier two telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Provides assistance to IT technicians and IT analysts. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Monitor and inventories all computer assets. Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems. Travel as needed for hardware deployment and support. Advises the Director/Manager of any issues that may affect the Information Services department


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