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# Help Desk Analyst

- **Company:** CareerCircle
- **Location:** Austin, TX, United States (Remote available)
- **Salary:** $48,360.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, TCP/IP, Information Technology, Servicenow
- **Published:** July 19, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/austin/250bc801-8a1d-4453-8354-c4b19104f1f4

## About the Role

* 1+ year of Help Desk or Service Desk experience
 * Strong working knowledge of Windows OS, Microsoft 365, and Active Directory
 * Proven troubleshooting skills with the ability to clearly explain solutions to non-technical users, * Strong reliability and consistent attendance
 * Professional, customer-first communication style
 * Ability to meet performance metrics, including weekly attendance and productivity reporting, Austin, TX*Remote

Mac OS
Operations
Leadership
Enthusiasm
Phone Support
Problem Solving
Desktop Support
Customer Service
Asset Management
Technical Issues
Technical Support
Business Valuation
Willingness To Learn
Microsoft Windows 10
Full Stack Development
Artificial Intelligence
Business Transformation
Hardware Troubleshooting
Verbal Communication Skills
Troubleshooting (Problem Solving)
+0

## Description

Operations
Leadership
Communication
Microsoft 365
Business Metrics
Technical Issues
Technical Support
Help Desk Support
Performance Metric
Business Valuation
Technical Projects
Process Improvement
Full Stack Development
Artificial Intelligence
Business Transformation
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP), Our client is growing their Help Desk team and is looking for a reliable, customer-focused IT professional who enjoys solving problems and supporting end users in a dynamic enterprise environment. This role is perfect for someone who thrives on collaboration, clear communication, and making a visible impact on day-to-day operations., * Deliver high-quality technical support via phone, email, and chat

 * Troubleshoot and resolve issues related to Windows devices, PCs, printers, and user applications
 * Apply basic networking concepts (DNS, DHCP, TCP/IP) during issue resolution
 * Triage, prioritize, and escalate high-impact incidents appropriately
 * Partner with leadership on process improvements and documentation
 * Assist with small technical projects as needed
 * Translate complex technical issues into clear, easy-to-understand guidance for end users, Operations
ServiceNow
Service Level
Microsoft 365
Desktop Support
Customer Service
Operating Systems
Technical Support
Help Desk Support
Mac/Apple Support
Business Valuation
Microsoft Windows 10
Information Technology
Full Stack Development
Artificial Intelligence
Business Transformation
Standard Operating Procedure
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
+0, Operations
Leadership
Communication
Microsoft 365
Business Metrics
Technical Issues
Technical Support
Help Desk Support
Performance Metric
Business Valuation
Technical Projects
Process Improvement
Full Stack Development
Artificial Intelligence
Business Transformation
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
+0


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