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# Property Technology Operations Engineer

- **Company:** MGM Resorts International
- **Location:** Las Vegas, NV, United States
- **Salary:** $58,240.0
- **Contract:** Permanent contract
- **Skills:** Internet Protocol, Software Engineering, Wi-Fi Technology, ServiceNow IT Service Management, Software Troubleshooting, Information Technology, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://mgmresorts.wd5.myworkdayjobs.com/MGMCareers/job/Office---US-Las-Vegas-NV-6770-Edmond-St/Property-Technology-Operations-Engineer_277148

## About the Role

* Must be at least 21 years of age
 * Prior relevant experience in cross domain Information Technology experience, including endpoint, server, network & WiFi, mobile device, and application support (preferred)

## Description

As a Property Technology Operations Technician, you will troubleshoot software and hardware issues, identify and fix network problems related to endpoint devices, and help with on-site maintenance and support for existing systems. This job may include multiple aspects of property technology operations, and is not limited to system hardware and software, desktop support, and IP networking. You will support by resolving ServiceNow tickets and updating documentation.

THE STARTING RATE:

 * $28.00 per hour

THE DAY-TO-DAY:

 * Work on hardware/software issues on company supported devices
 * Provide break fix services for desktop, printer, point of sale, tablet, and mobile devices
 * Provide in-person customer service to company employees for all technology needs at our property tech bars and walk-up locations
 * Conduct daily property health checks and department walks to ensure all property lines of business technology needs are met
 * Support product launches and system go lives to provide company employees education materials and in person training on the use of these new services
 * Assist company employees with using self-service account solutions
 * Conduct property surveys and continuous improvement programs to improve company employee satisfaction with our technology offerings
 * Work on technology projects as necessary
 * Create/update documentation as necessary
 * Track work time, update ticket status and resolutions in ServiceNow ticketing system
 * Assist new hires with new device setups and first-time logins to applications


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