> Markdown version of [/jobs/ext/175746-manager-of-tech-support](https://www.wearedevelopers.com/jobs/ext/175746-manager-of-tech-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Manager of Tech Support

- **Company:** Robert Half
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Hardware Testing, Information Technology, Hardware Infrastructure
- **Published:** May 30, 2026
- **Apply:** https://www.juju.com/job/00000000g3cpnn

## About the Role

+ Proficiency in English with excellent oral and written communication skills.

 + Strong customer focus and professional customer service skills.

 + Resourceful and able to take initiative in a dynamic environment.

 + Ability to troubleshoot technical problems effectively and efficiently.

 + Advanced knowledge of computer and server hardware.

 + Highly motivated, detail-oriented, self-driven, and reliable.

 + Strong active listening and interpersonal skills.

 + Ability to motivate and inspire team members.

 + Excellent leadership skills.

Education and Experience:

 + Bachelor's Degree in Computer Services or related field preferred.

 + At least 3 years of experience in a Tier 2 technical support role.

Requirements Deskside Support, Customer success, Customer success management, Customer Support Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service., + Provide resolution for escalated service tickets.

 + Serve as a liaison between analysts and upper management.

 + Conduct ongoing coaching and development of the team through call listening and feedback.

 + Work with clients to evaluate and resolve technical issues.

 + Assess user needs to analyze, recommend, and implement changes.

 + Configure and support system changes within the team's scope of responsibility.

 + Develop and maintain knowledge of all systems, applications, and security protocols.

 + Update the knowledge base as approved by management.

 + Monitor and respond to emails and site chat, and train others on these functions.

 + Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.

 + Recommend upgrades, repairs, new applications, and equipment testing with management approval.

 + Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.


## Related Videos

- [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more)
- [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)

## Related Articles

- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)