> Markdown version of [/jobs/ext/1757783-it-desktop-support-on-call-part-time](https://www.wearedevelopers.com/jobs/ext/1757783-it-desktop-support-on-call-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support On Call/Part Time - **Company:** Sky Systems, Inc. - **Location:** Los Angeles, CA, United States - **Experience:** Starter - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Application Layers, JIRA, BASIC (Programming Language), Desktop Computing, Network Architecture, Networking Basics, TCP/IP, Cisco WebEx, Wireless Access Point, Break Fix, Information Technology, Laptops, Servicenow - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=35d3bcdcdf393e74 ## About the Role * 2-4 years of experience in IT and AV support. * Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. * Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). * Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). * Ability to perform physical tasks, including lifting equipment and working at height. * Strong communication, customer service, and documentation skills. * Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves * Experience using ITSM tools (ServiceNow, Jira). * Exposure to AV control systems or room management systems. * Basic understanding of AV-over-IP or networked AV environments. * Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). * Audio Visual Support * Basic understanding of networking and TCPIP * Basic understanding of fiber, copper, network infrastructure * Crestron Fusion * Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp) * Ability to explain work with and differentiate between different connection types & troubleshoot connectivity * Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details. * Experience working in an enterprise environment with Crestron/Fusion at the server and application layer * Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified * CompTI certA A+ * OEM Certifications, * How many years of IT experience do you have? * Do you have experience with AV? * This is a dispatch role where when a ticket would be raised you would be inform prior 24 hours and the next day you have to go onsite to provide technical support. Are you comfortable working under this model. ## Description The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs., * Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. * Manage and track loaner/spare devices using customer-provided systems. * Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. * Manage conference room accounts (add/remove users, password resets, ownership updates). * Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). * Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). * Coordinate with third-party vendors and procurement teams when required. * Support equipment replacement or reset during failures under guidance from central IT. * Ability to work at height when required (ladder/lift). * Maintain communication with onsite/offsite teams to report changes, issues, or updates. * Ensure proper coverage during leaves and follow site operational processes/SOPs. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)