> Markdown version of [/jobs/ext/1757926-field-service-dispatcher](https://www.wearedevelopers.com/jobs/ext/1757926-field-service-dispatcher). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Service Dispatcher - **Company:** Vision Technologies - **Location:** Glen Burnie, MD, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Global Positioning Systems (GPS), Microsoft Office, ServiceNow IT Service Management - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=701fbdb145fbd37c ## About the Role The Field Service Dispatcher role is a communication hub, requiring excellent communication skills to ensure clear and accurate information is provided to both customers and technicians. This role also demands strong organizational skills and the ability to handle multiple tasks simultaneously in a fast-paced environment., * Education: * A high school diploma or equivalent is required; an associate or bachelor's degree in business, logistics, or a related field is preferred. * Experience: * Minimum of 1-2 years of experience in dispatching, customer service, or related role. * Experience working and using an IT ticketing system. * A working understanding of SLAs (service level agreements). * Experience in low-voltage technology is an asset but not essential. * Skills: * Excellent organizational and multitasking abilities. * Strong communication and interpersonal skills. * Proficiency in Microsoft Office Suite and experience with dispatching software. * Ability to work effectively under pressure and in a fast-paced environment. * Problem-solving skills and the ability to make quick, informed decisions. Working Conditions: * Environment: * Office-based with a hybrid structure * Standard office hours * Physical Requirements: * Ability to sit for extended periods. * Ability to use a computer and telephone for prolonged periods. ## Description * Dispatch Coordination: * Schedule and dispatch service technicians based on customer requests, service orders, and location. * Maintain accurate records of technician locations, status, and availability. * Adjust schedules as needed to accommodate emergency service requests and priority changes. * Customer Interaction: * Receive customer service requests via phone, email, or online portals. * Confirm service appointments with customers and provide estimated arrival times. * Address customer inquiries and concerns promptly, providing clear and accurate information. * Communication: * Communicate service details and instructions to technicians, ensuring they have all necessary information. * Monitor technician's progress and update customers on any changes or delays. * Serve as a liaison between customers, technicians, and management to facilitate effective service delivery. * Administrative Duties: * Maintain detailed records of service calls, technician assignments, and customer interactions. * Review and distribute daily schedules and work assignments to technicians. * Process and file service-related documentation, including service reports and invoices. * Technology Utilization: * Use dispatching software and systems to manage schedules and track technician movements. * Ensure accurate data entry and timely updates in the dispatch system. * Utilize GPS and other tracking technologies to monitor technician locations and optimize routes. * Team Collaboration: * Collaborate with other departments to ensure cohesive service provision. * Participate in team meetings, training sessions, and professional development opportunities. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Unleash the power of 5G in your code: transform your apps](https://www.wearedevelopers.com/videos/1567-unleash-the-power-of-5g-in-your-code-transform-your-apps) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)