> Markdown version of [/jobs/ext/1757947-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/1757947-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** Ryder System, Inc. - **Location:** Apopka, FL, United States - **Experience:** Experienced - **Salary:** $55,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Microsoft Outlook, Data Recovery, Dynamic Host Configuration Protocol, Web Browsers, Network Troubleshooting, Microsoft Lync, Office Suite, Software Deployment, TCP/IP, Tablet Computers, Wireless Devices, Guidewire PolicyCenter, Computer Equipment, Adobe - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d7d51770fd21aa4e ## About the Role * Strong oral and written communications skills * Excellent analytical/technical ability and problem solving /troubleshooting skills * Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) * Ability to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision * Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision * Flexibility to operate and self-driven to excel in a fast-paced environment * Highly organized, with excellent time management skills * Detail oriented with excellent follow-up practices, * H.S. diploma/GED required * Three (3) years or more experience in IT Support required * Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required * Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required * Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required * Strong intermediate experience and knowledge in troubleshooting printers required * Experienced utilizing a Help Desk ticketing queue required ## Description Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business., * Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users. * Responsible for imaging, configuration, installation of PCs and end user data recovery. * Utilize IT incident/change/asset management system to document, prioritize and track requests. * Install, maintain and repair PC hardware (including printers) and software. * Coordinate hardware warranty repairs with the vendor as required. Additional Responsibilities * Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations. * Provide hands on IT technical support. * Adherence to IT procedural guidelines and policies. * Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information. * Provide support during employee relocations and other projects as required. * Ability to provide 7x24 on call support if needed. * Performs other duties as assigned., Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)