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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Services Analyst - **Company:** SOUTH DAKOTA SCHOOL FOR-DEAF - **Location:** Sioux Falls, SD, United States - **Contract:** Temporary contract - **Skills:** Software Applications, SAP Sales and Distribution, Software Troubleshooting, Peripherals, Information Technology - **Published:** July 1, 2026 - **Apply:** https://yourfuture.sdbor.edu/postings/48808/pre_apply ## About the Role Knowledge, Skills & Abilities: Knowledge of: * A wide variety of computer software, hardware, telephony and peripherals. * University IT Security standards and incorporate that knowledge in the support process. * Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced. * In depth hardware and software troubleshooting. * Installing operating systems and software. * Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management) Skill & Ability to: * Diagnose and resolve workstation, laptop and network problems. * Operate a variety of software applications. * Establish effective working relationships. * Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors * Work both independently and as part of a team. * Identify areas for professional growth and learn new skills Required License: Valid driver's license or ability to obtain one within 30 days of hire. ## Description The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Sioux Falls Metro Center primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for. This position is located in Sioux Falls, SD. Must be authorized to work in the U.S. Sponsorship is not available for this position., Provide advanced computer support activities and support projects to ensure clients computers are functional and performing efficiently. This includes, but is not limited to, computer labs, equipment, classrooms, simulation rooms etc. This position primarily supports Sioux Falls locations with remote and in person support to other locations as needed., Please check the appropriate response that describe the cognitive requirements for this position. Analyzing, Comprehend, Frequent Change, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Pace-fast, Reading, Reasoning, Verbal Communication, Written Communication Protective Clothing/Equipment Please check the appropriate response for this position's use of the following protective clothing or equipment. If other protection is used please identify Physical Requirements Please designate the physical requirements of this position Bending, Stooping, Twisting, Carrying, Crouching, Driving, Kneeling, Lifting Above Waist, Lifting Below Waist, Lifting light, Lifting moderate, Lifting heavy, Reaching, Sitting for sustained periods of time, Squatting, Standing for sustained periods of time, Use Both Hands, Use of Either Hand, Independently, Walking, Wrist Movement (twisting or rotating) Describe any of the conditions selected Often carrying IT equipment or shipped IT products Sensory Requirements Please check the appropriate response that describe the sensory requirements for this position. Speaking, Vision (With and without corrective lenses) ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) ## Related Articles - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)