> Markdown version of [/jobs/ext/1758401-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/1758401-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Plymouth, MN, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, System Center Configuration Manager, Airwatch, Office365, Microsoft InTune, Deployment Automation
- **Published:** July 31, 2026
- **Apply:** https://dejobs.org/x/x/9112716C577C48C394EAC95652E45B64/job/

## About the Role

* 2+ years of experience in technical support, desktop support, or help desk environments.

 * Hands-on experience with Windows 10 and Windows 11 troubleshooting, deployment, or upgrade support.

 * Working knowledge of Active Directory, including user and group administration.

 * Familiarity with service desk ticketing processes and maintaining accurate support records.

 * Experience with Microsoft 365 tools and administrative platforms such as Exchange, Azure, or related services.

 * Exposure to endpoint management solutions such as SCCM, Intune, AirWatch, Autopilot, or comparable tools.

 * Strong customer service, communication, and interpersonal skills with the ability to support both technical and non-technical users.

 * Ability to learn new technologies quickly, work independently, and handle sensitive information with professionalism.

## Description

We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations., * Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.

 * Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.

 * Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.

 * Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.

 * Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.

 * Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.

 * Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.

 * Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric)
- [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux)
- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)