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# Technical Support Specialist

- **Company:** J. J. Keller & Associates, Inc.
- **Location:** Neenah, WI, United States
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software as a Service, Mobile Application Software, Computer Equipment
- **Published:** July 31, 2026
- **Apply:** https://jobs.jjkeller.com/talentcommunity/apply/1414221600/?locale=en_US

## About the Role

* High School Graduate or General Education Degree (GED).
 * 1+ year of customer service experience, preferably in a high-volume, service environment.
 * Experience supporting mobile applications or cloud-based applications a plus.
 * Ability to learn and utilize a variety of software applications.
 * Experience with smartphone applications.
 * Strong technical aptitude and interest.

Other Requirements:

 * Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications.
 * Ability to utilize a variety of applications and connected devices.
 * Commitment to providing outstanding client service.
 * Quality minded and detail oriented.
 * Ability to work in a fast-paced environment.
 * Strong problem-solving skills.
 * Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.
 * Empathy and de-escalation skills.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

## Description

The Technical Support Specialist provides high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed., * Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc.

 * Provides guidance to customers on the use of software applications and hardware devices.
 * Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue.
 * Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.
 * Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software.


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