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# Level 1 Help Desk/Hardware Technician

- **Company:** Dahl Automotive
- **Location:** La Crosse, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, BASIC (Programming Language), Business Software, Network Connections, Remote Service Software, Software Deployment, Tablet Computers, Information Technology, Laptops, Hardware Infrastructure
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=972be1a8285e2e86

## About the Role

* Basic knowledge of Windows operating systems, common business applications, hardware troubleshooting, and remote support tools
 * Previous IT experience preferred, but not required
 * Strong written and verbal communication skills
 * Organized, approachable, and team-oriented personality
 * Ability to work independently with minimal supervision
 * Strong time management and prioritization skills
 * Pleasant and professional demeanor in all internal and vendor communications
 * Ability to multitask effectively and manage daily responsibilities without direct supervision
 * Valid driver's license with a clean driving record

## Description

* Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets, calls, emails, and inquiries; efficiently troubleshoot and resolve software, application, network connectivity, access, and basic hardware issues.
 * Diagnose, troubleshoot, and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely, thorough, and effective solutions.
 * Install, configure, relocate, and maintain peripheral and network endpoint hardware, including printers, scanners, cameras, and other related equipment.
 * Install, configure, upgrade, repair, and maintain Microsoft Windows PCs, laptops, tablets, smartphones, and standardized applications; perform imaging, software deployments, and basic hardware diagnostics/repairs.
 * Install, relocate, configure, and maintain peripheral and network endpoint hardware including: printers, scanners, IP phones, signature pads, cameras, and other end-user devices.
 * Assist with on-site hardware inventory, equipment needs identification, and maintenance of critical end-user infrastructure; perform preventive maintenance and hardware audits.
 * Collaborate with the IT Director, Senior System Administrator, and external providers on major issues, vendor escalations, defective hardware returns, and project-related hardware tasks.
 * Maintain detailed and accurate documentation, checklists, and records related to help desk processes, hardware configurations, system setups, and issue resolution.
 * Support additional IT initiatives and responsibilities as assigned, including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.


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