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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support Lead - Water Filtration - **Company:** Job Cloud Inc. - **Location:** San Diego, CA, United States - **Experience:** Expert - **Salary:** $62,400.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Cloud Engineering - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6d9e842690ac240f ## About the Role * At least two years of experience in technical customer support, plumbing, water treatment, appliance service, installation, facilities maintenance or a comparable hands-on role * Strong written and verbal communication * Comfort working directly with customers by phone and video * Demonstrated mechanical or troubleshooting ability * Ability to independently research technical questions * Reliable follow-through and strong organizational skills * Comfortable using customer-support software and learning new systems * Authorized to work in the United States, * Experience with reverse-osmosis or water-treatment systems * Plumbing, appliance installation or field-service experience * Experience supporting premium home products * Familiarity with water-quality testing or common drinking-water contaminants * Experience creating troubleshooting guides or support documentation * Interest in wellness, environmental health or non-toxic living A plumbing license or college degree is not required. ## Description We are looking for a mechanically minded, resourceful and exceptionally caring person to take ownership of technical customer support. This is not a scripted call-center position. You will troubleshoot real installations, review customer photos and videos, guide customers through plumbing and system issues, research questions you have not encountered before and follow each case through resolution. The right person may have experience in plumbing, water treatment, appliance installation, home services, facilities maintenance or another hands-on technical field. You do not need to be a licensed plumber, but you must be comfortable understanding how water systems, fittings, valves, tubing, pressure tanks and household plumbing work. Just as importantly, you must be warm, patient and polished. Many of our customers are highly informed, wellness-focused homeowners and professionals who expect thoughtful, accurate and personalized support. Our goal is to find someone who can grow into the primary owner of Cloud's customer experience and become a trusted technical resource within the company. What you'll do * Respond to customers by email, phone and video call * Diagnose installation, flow-rate, tank-pressure, faucet, leak, filter and connectivity issues * Review customer photos and videos to identify likely causes * Guide customers and installers through troubleshooting in clear, manageable steps * Answer detailed pre-purchase and post-purchase questions about water filtration, system materials, contaminants and performance * Research unfamiliar technical questions instead of guessing or immediately escalating them * Follow cases through resolution and proactively check that the solution worked * Coordinate replacement parts and warranty resolutions when appropriate * Document solutions and turn recurring issues into internal troubleshooting guides * Identify patterns in customer questions and product issues and share them with the team * Help improve the overall support experience as Cloud grows You may be a strong fit if you * Naturally enjoy figuring out how mechanical systems work * Have hands-on plumbing, water-treatment, appliance, installation, maintenance or home-service experience * Can understand fittings, tubing sizes, valves, water pressure and basic plumbing configurations * Communicate warmly and professionally with discerning customers * Can make a nervous or frustrated customer feel calm and cared for * Write clear, accurate emails without relying entirely on scripts * Know how to investigate a question when you do not already know the answer * Take ownership and follow through without needing repeated reminders * Pay close attention to details and do not make unsupported claims * Are comfortable learning about reverse osmosis, water contaminants and wellness-related customer concerns * Are comfortable conducting customer calls and video troubleshooting sessions, Within your first 90 days, you will be able to: * Independently resolve most common Cloud support issues * Lead warm and confident customer troubleshooting calls * Find accurate answers to unfamiliar questions * Recognize when an issue requires escalation * Follow each case through to a confirmed resolution * Add useful solutions to Cloud's internal support resources ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [DevOps for AI: running LLMs in production with Kubernetes and KubeFlow](https://www.wearedevelopers.com/videos/1222-devops-for-ai-running-llms-in-production-with-kubernetes-and-kubeflow) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)