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# SCRUM MASTER L1

- **Company:** Wipro Limited
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Scrum Methodology, Performance Monitor, Splunk, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3f7b27629ab4c1da

## About the Role

ITIL Framework
Problem Management
Incident / Change Management
Root Cause Analysis (RCA - 5 Whys)
Splunk
ServiceNow / Remedy
Analytical & Stakeholder Management

Secondary Skills:
Automation & self-healing systems
Proactive monitoring
Continuous improvement
Enterprise-scale RCA
Reporting & documentation
Leadership & facilitation skills, Incident / Problem / Change Management, Release / Deployment, Operational Readiness
Deliver cross-functional solutions and drive thematic analysis to minimize risk
Working knowledge of Splunk and analysis tools
Strong written and verbal communication skills to translate complex technical issues to stakeholders
Ability to work independently and as part of a team
Strong understanding of operational/business processes and stakeholder management
Strategic mindset with attention to patterns and trends
Proven capability to lead deep-dive investigations and drive resolution
Detail-oriented with focus on documentation, SLA adherence, and continuous improvement
Excellent leadership and facilitation skills
Experience with BMC Remedy, ServiceNow, and Microsoft tools

Mandatory Skills: ITIL Problem Mgmt .

Experience: 5-8 Years .

## Description

The Problem Manager is responsible for managing the end-to-end lifecycle of problems within the IT environment, with the objective of preventing incidents, eliminating recurring issues, and minimizing business impact.
This role operates within IT Service Management (ITSM) frameworks (e.g., ITIL) and bridges reactive incident response with proactive service improvement.
The Problem Manager leads structured analysis of incident data to identify root causes, coordinates cross-functional remediation efforts, and ensures permanent fixes or effective workarounds are implemented and institutionalized, driving stability.


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