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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hardware & Testing Lab Technician - **Company:** Roblox - **Location:** San Mateo, CA, United States - **Experience:** Experienced - **Salary:** $104,562.0 - $128,086.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Apple Xcode, JIRA, Automation of Tests, Configuration Management Databases, System Configuration, Continuous Integration, Data Security, Domain Name System (DNS), Information Technology Operations, IP Addressing, Inventory Management Software, Laboratory Information Management Systems, Virtual Local Area Networks, Wi-Fi Technology, Workspace ONE, Microsoft InTune, Casper Suite, Servicenow - **Published:** July 31, 2026 - **Apply:** https://careers.roblox.com/jobs/8097774?gh_jid=8097774 ## About the Role * 3+ years of experience in IT operations, device lab management, hardware support, or a similar hands-on technical role. * Strong working knowledge of iOS, Android, macOS, and Windows device configuration and troubleshooting. * Experience with physical infrastructure. IDF buildouts, rack-and-stack, structured cabling, and lab environments. * Familiarity with MDM platforms (e.g., Jamf, Workspace ONE, Intune) and device enrollment workflows. * Basic network configuration knowledge (VLANs, Wi-Fi, DNS, IP addressing). * Demonstrated asset management discipline, accurate inventory tracking, lifecycle documentation, and audit readiness * Experience with on-call rotations and the ability to respond to urgent on-site issues outside standard hours. * Strong organizational skills and attention to physical and data cleanliness. * Excellent communication and customer service skills, particularly when coordinating across technical teams., * ITIL Foundation or ITAM certification/experience * Experience with ITAM/CMDB platforms (e.g., Jira Assets, ServiceNow, or similar) * Familiarity with ADB, Xcode device management, or CLI-based device tooling * Experience supporting automated test infrastructure or CI/CD hardware environments * Project management experience, coordinating buildouts, procurement timelines, or lab expansions * Experience with console devkits (e.g. Xbox, PlayStation) and associated compliance requirements ## Description * Receive, asset-tag, inventory, and physically install devices (phones, tablets, Macs, PCs, and potentially consoles/VR) into IDF rack environments. * Configure devices at the OS and network level, including MDM enrollment, provisioning profile installation, Wi-Fi/network setup, and ADB/CLI-based configuration per Engineering specifications. * Perform daily proactive health checks across the device farm, identifying and resolving stuck states, failed devices, loose cabling, thermal issues, and connectivity drops before they impact testing throughput. * Provide break/fix support for hardware failures during business hours, including battery swaps, cable replacements, device resets, and component-level troubleshooting. * Maintain accurate, auditable asset records, tracking device status, physical location (rack/shelf coordinates), hardware specs, testing harness assignment, and lifecycle stage. * Manage device retirement and recycling workflows, including secure data wipe and vendor coordination. * Support hardware procurement by receiving shipments, validating orders against POs, and coordinating with vendors and internal teams. * Participate in an on-call rotation for after-hours support, providing remote troubleshooting off-site and on-site physical intervention when business-critical test infrastructure requires immediate attention. * Provide clear, consistent reporting on device health, inventory status, and operational metrics to leadership. * Partner with Engineering to define and maintain runbooks for device setup, configuration standards, and escalation paths. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Robots are coming into the wild! 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