> Markdown version of [/jobs/ext/1760758-it-specialist](https://www.wearedevelopers.com/jobs/ext/1760758-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # It Specialist - **Company:** TEKSYSTEMS INC. - **Location:** Erlanger, KY, United States - **Experience:** Starter - **Salary:** $35,360.0 - $47,840.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Spreadsheets, Cyber Security, Computer Networks, Text Processing, Microsoft Office, Office Automation, Remote Access Technology, Software Systems, Office365, Computer Equipment, Information Technology, Operational Systems - **Published:** July 1, 2026 - **Apply:** https://www.dice.com/job-detail/3e413f56-4de4-4c4f-bec6-e3428937de06 ## About the Role by IT Service Desk management. This position will require shift work or an on call rotation 24/7/365. Serves as a member of KCAB's Covered Entity and is responsible for ensuring the privacy and security of Protected Health Information in accordance with the Health Insurance Portability and Accountability Act and KCAB Policy 1040. TEAM EFFORT. Contributes to team effort by promoting a culture of service and excellence. Performs other duties of a similar nature and level as assigned. TRAINING AND EXPERIENCE: Associate's degree in Information Technology or a related field to the area of assignment and two years related work experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. KNOWLEDGE OF: Office automation and business applications; IT networks and related user applications Office 365 Suite; MAC and PC Operating Systems; Active Directory; Strong documentation skills. SKILL IN: Customer Service; Addressing the mechanics of desktop and other hardware equipment; Demonstrated skill in user software/hardware set-up and troubleshooting; Troubleshooting user problems and diagnosing and/or making referral for solution; Clearly and effectively communicating both orally and in writing; Use of a variety of computer-based technologies including word processing, and spreadsheet; Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups. Skills Help desk, Desktop, Windows 10, Technical support, Service desk, Office 365, Help desk support, Customer service Top Skills Details Help desk,Desktop,Windows 10,Technical support,Service desk,Office 365,Help desk support,Customer service, 0-3 years experience (they would be willing to use someone coming out of a bootcamp/school but would like them to have some experience) need strong organization and communication skills. strong work ethic and dedication to the job. ## Description CLASS SUMMARY: The purpose of this entry level position is to document and facilitate resolution of support requests for Information Technology (IT) and Operational Technology (OT) hardware and software applications. ESSENTIAL DUTIES: This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department. CUSTOMER SERVICE. Facilitates client support requests to repair, install, move, or change computer hardware, applications and other system requests. May interact with infrastructure, applications, business analysis, IT security, or PMO personnel to perform or coordinate service request. Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems. Recoginizing and escalating more difficult problems to a higher level of support. Verify with end user that issues are resolved. Participate in a call rotation, track, and document client interaction OPERATIONS. Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to client requests and planned work requests. Troubleshoot a variety of hardware and software systems in the existing information technology infrastructure; diagnosing problems; working with KCAB departments.; Research, analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to asses situations and find resolutions while retaining ownership. Enter all calls into help desk ticketing system, and update tickets accordingly in a timely fashion. Monitor internal assets to ensure inventory records. Maintain application updates as needed ADMINISTRATION. Facilitates management of future or concurrent problems by preparing clear and concise documentation; maintains appropriate categorization of service requests by problem type, severity, impact to customers, etc. Follows procedures and standards established ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)