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# IT Support Specialist (Hybrid)

- **Company:** ACT, Inc
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Service Software, Software Engineering, TCP/IP, Information Technology
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1f9b92bace7dd887

## About the Role

Do you have experience in Microsoft Teams?, Do you have a Associate's degree?, * Basic understanding of Windows and/or macOS operating systems

 * Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel)
 * Strong problem-solving skills and attention to detail
 * Excellent written and verbal communication skills
 * Ability to work independently and as part of a team
 * Remote Support Tools: Proficiency in using remote support tools to assist users

Preferred:

 * Experience with ticketing systems
 * Basic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)
 * Prior customer service or technical support experience
 * Software development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools

Education and Experience:

 * Associate's or Bachelor's degree in IT, Computer Science, or a related field is preferred
 * 3+ years of experience in IT Support, or similar role

Physical Requirements:

 * Prolonged periods sitting at a desk and working on a computer
 * Ability to occasionally travel to solar facilities or meetings

## Description

Job Location: This is a hybrid position. You will work a combination of on-site days at our Morrisville, NC office and remote days, with scheduling coordinated with your manager. Reliable internet access is required on remote days., * Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system

 * Diagnose and troubleshoot hardware, software, and network issues for end users
 * Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
 * Assist with onboarding new employees, including account creation and equipment setup
 * Escalate complex issues to Tier 2 support teams with thorough documentation
 * Maintain accurate records of issues, resolutions, and asset inventory
 * Follow IT policies, procedures, and security best practices
 * Provide a positive support experience with clear, friendly communication


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