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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Level 2) - **Company:** BLUEBOLT, LLC - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Business Software, Windows Servers - **Published:** July 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=060d63919e7cb177 ## About the Role * 4+ years supporting Windows environments. * Experience with Microsoft 365, Active Directory, Windows Server, networking, and common business applications. * MSP experience is a plus. * Certifications such as CompTIA A+, Network+, or Security+ are valued but not required., Attention to detail matters at BlueBolt., * High school or equivalent (Preferred), * Help desk: 4 years (Required) * Windows: 6 years (Required) * Microsoft Windows Server: 4 years (Required) ## Description * We're looking for someone who enjoys solving difficult technical problems. * When something doesn't make sense, your first instinct is to investigate, research, form theories, test them, and keep digging until you understand the root cause. * You don't have to know everything. * You do have to enjoy figuring things out. Technology Isn't Just Your Job * Technology is something you naturally enjoy. * Maybe you watch technical YouTube channels. * Maybe you've built a home lab. * Maybe you experiment with AI. * Maybe you simply enjoy reading about new technology. * The common thread is curiosity. * Nobody has to convince you to keep learning because that's already who you are. We Measure Success Differently * We don't measure success by how many tickets you close. * We measure success by how many client problems you solve. * That means taking ownership from beginning to end. * Researching before asking for help. * Documenting what you learn. * Thinking beyond today's ticket to tomorrow's solution. Communication Is Part of the Job * Technical ability earns trust. * Communication keeps it. * Clients should never wonder what's happening. * Neither should your teammates. * We value technicians who communicate clearly, document thoroughly, ask thoughtful questions, and explain technical concepts in plain English. AI Is Part of Your Toolbox * We expect our technicians to use modern AI tools to research issues, improve documentation, learn faster, and become more effective. * The best technicians don't blindly trust AI. * They verify it. * They think critically. * They understand why a solution works before recommending it to a client. How We Work At BlueBolt we believe: * Curiosity beats memorization. * Ownership beats excuses. * Communication beats assumptions. * Documentation saves everyone time. * Teamwork makes everyone better. * Clients deserve technicians who genuinely care about their business. You'll Probably Enjoy Working Here If You… * Enjoy learning new technology. * Like troubleshooting things you've never seen before. * Take ownership instead of passing problems to someone else. * Enjoy helping teammates. * Can explain technical concepts without talking down to people. * Like leaving systems better than you found them. * Believe there's almost always a better solution. What You'll Do * Troubleshoot Microsoft Windows, Microsoft 365, Windows Server, networking, and business applications. * Support small and mid-sized businesses throughout Central Texas. * Work remotely and occasionally onsite. * Create and maintain technical documentation. * Collaborate with other technicians to solve difficult issues. * Build long-term relationships with the clients you support. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)