> Markdown version of [/jobs/ext/1762094-cloud-service-desk-representative-3629927](https://www.wearedevelopers.com/jobs/ext/1762094-cloud-service-desk-representative-3629927). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Service Desk Representative- 3629927 - **Company:** Computer Technologies Consultants, Inc. (CTC) - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $145,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Access Network, Apple Mac Systems, User Authentication, Microsoft Online Services, Software as a Service, Configuration Management, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Cloud Services, Zero Trust Network Access, Microsoft SharePoint, User Provisioning Software, Data Logging, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite, Tools for Reporting - **Published:** July 7, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9015126/cloud-service-desk-representative-3629927 ## About the Role Required Years of Experience (min) : * Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity. * Six (6) years of experience performing engineering, not help desk, functions in enterprise environments. Required Degree/Certifications : * Bachelor's degree in Information Technology, Cybersecurity, or a related field (or equivalent experience). Formal education requirements may be waived based on relevant professional experience. Required Experience & Expertise in the following areas : * Experience administering Microsoft 365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and identity/access management capabilities. * Experience supporting Microsoft Intune, Windows Autopilot, device enrollment, endpoint compliance management, and user provisioning processes. * Experience troubleshooting user authentication, access management, cloud application connectivity, device compliance, and endpoint management issues within enterprise environments. * Familiarity with conditional access, multifactor authentication, passwordless authentication, and zero-trust security concepts. * Experience working within formal change management, configuration management, documentation, and IT service management processes. * Experience using monitoring, ticketing, and reporting tools to track incidents, service requests, compliance status, and operational performance. * Strong customer-service, communication, and technical documentation skills, with the ability to support both end users and technical engineering teams. Required Clearance : * Top Secret (TS) Clearance required ## Description Daily Responsibilities: * Support Service Desk engineering activities involving endpoint enrollment, identity access, device compliance, authentication, logging, and cloud-managed endpoint services. * Support device registration, enrollment, provisioning, compliance monitoring, and lifecycle management for Windows, macOS, and mobile devices using Microsoft Intune, Windows Autopilot, JAMF, and approved enterprise tools. * Support user registration, device-to-user association, access validation, group management, and identity-related support activities in accordance with established security policies and change-control procedures. * Monitor endpoint compliance status, authentication activity, device enrollment, network access, and endpoint telemetry to help determine which users and devices are connected to the network and what activity is occurring. * Support implementation and validation of conditional access, passwordless authentication, hardware-backed credentials, and device compliance controls for privileged and sensitive accounts where approved. * Assist with deployment, testing, validation, documentation, and operational support of endpoint, identity, enrollment, logging, and compliance solutions introduced under the Agency program. * Maintain operational documentation, knowledge articles, onboarding/offboarding checklists, enrollment troubleshooting procedures, and escalation paths to support operational continuity. * Provide support for escalated Service Desk engineering issues involving enrollment, authentication, endpoint compliance, logging, telemetry, and access-related troubleshooting. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Events like RSAC Get You CISOs. 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