> Markdown version of [/jobs/ext/1762581-senior-aws-connect-developer](https://www.wearedevelopers.com/jobs/ext/1762581-senior-aws-connect-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior AWS Connect Developer - **Company:** ECHOSTAR - **Location:** Greenwood Village, CO, United States - **Experience:** Expert - **Salary:** $96,250.0 - $137,500.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Business Logic, Automation of Tests, Interactive Voice Response, Cloud Computing, Control Panels, Database Queries, Lex (Software), Natural Language Processing, Software Deployment, Software Engineering, Staffing Software, Systems Integration, Data Logging, ReactJS, Snowflake, Grafana, Prompt Engineering, Information Technology, AWS Glue, Virtual Agents, Cloudwatch, Amazon Lex, Data Pipelines, Dynatrace, Microservices - **Published:** July 2, 2026 - **Apply:** https://dejobs.org/x/x/68E3203405A44C8DAB320DD4C8F04C83/job/ ## About the Role * Strong expertise in generative AI frameworks, conversational design, and prompt engineering using Amazon Bedrock and Lex to build autonomous, reasoning-based agentic interfaces * Proficient capabilities in engineering end-to-end AWS Connect solutions, including custom Contact Control Panel (CCP) integrations, dynamic contact flows, and high-performance Java-based Lambda integrations * Solid experience synthesizing complex, high-scale data pipelines using Kinesis and AWS Glue, coupled with integrating CRM, Workforce Management (WFM) software, and PCI-compliant transaction gateways * Strong skill in implementing distributed tracing, real-time logging, and system-level performance visualization using AWS CloudWatch, X-Ray, and Grafana * Proven technical mentoring, collaborative problem-solving, and feature ownership within engineering teams to implement modern contact center strategies * Hands-on experience executing rigorous automated testing and load simulation frameworks to guarantee enterprise system reliability and zero-downtime deployments, * Minimum Education: Bachelor's Degree in Computer Science or a highly related technical field * Minimum Experience: 5-7 years of software development experience, with a focus on contact center engineering and cloud infrastructure * Required Technical Skills: Must have at least 3 years of experience with: * AWS Connect suite (Voice ID, Customer Profiles, Tasks, Cases, Agent Assist, and Contact Lens) * Developing high-performance contact flows and Java-based Lambda functions * Amazon Kinesis and AWS Glue data pipelines * CloudWatch, AWS X-Ray, and Grafana monitoring/observability tools * Conversational AI tools including Amazon Lex and Amazon Bedrock ## Description Candidates must be willing to participate in at least one in-person interview. This role leads the design and evolution of an enterprise contact center ecosystem, bridging the gap between complex business logic and seamless customer experiences. The primary focus involves driving the transition from static interactive voice response (IVR) systems to sophisticated Agentic AI solutions that leverage generative reasoning. Key challenges include ensuring enterprise-grade platform resilience through comprehensive automated test simulations and establishing a self-healing, highly observable environment. By designing a custom Contact Control Panel (CCP) and high-performance integrations, this senior engineer resolves scalability bottlenecks and unifies the customer journey. What Success Looks Like (Objectives): * Design and deploy agentic AI bots using Amazon Bedrock and Lex, utilizing Chain of Thought and ReAct patterns to enable autonomous problem-solving and database querying without human intervention * Build highly resilient state-management systems that preserve long-term customer context across channels, executing seamless, low-friction escalation to human agents only when encountering high-emotional volatility * Design and optimize high-scale data ingestion pipelines from AWS Connect to Snowflake and Amazon Athena using Kinesis and AWS Glue to establish a unified single source of truth * Establish comprehensive monitoring dashboards and automated alerting frameworks via CloudWatch, Grafana, and AWS X-Ray to track real-time API latency, trace microservices, and proactively resolve system anomalies * Integrate modern contact center workflows with critical enterprise CRM, Workforce Management tools, and PCI-compliant payment gateways to streamline both agent and customer workspaces * Build robust automated test simulation frameworks to rigorously stress-test complex call flows and natural language processing models prior to production deployments ## Related Videos - [How we built an AI-powered code reviewer in 80 hours](https://www.wearedevelopers.com/videos/1511-how-we-built-an-ai-powered-code-reviewer-in-80-hours) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Tips, Techniques, and Common Pitfalls Debugging Kafka](https://www.wearedevelopers.com/videos/838-tips-techniques-and-common-pitfalls-debugging-kafka) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)