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# Help Desk Support Technician

- **Company:** Forrest Johnson
- **Location:** Atlanta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Remote Service Software, Software Deployment, Wi-Fi Technology, Peripherals, Laptops, Gsuite, User Administration
- **Published:** July 2, 2026
- **Apply:** https://jobs.smartrecruiters.com/ForrestJohnson/744000135589498-help-desk-support-technician

## About the Role

* Clear communication with non-technical users
 * Patience and people skills when supporting staff across a wide range of technical comfort levels
 * Problem-solving and adaptability
 * Ability to prioritize and manage multiple requests
 * Team-oriented with a willingness to serve, * Some experience in IT support or help desk roles preferred; capability and aptitude valued over credentials
 * Background in trade school, CCAF, military IT (e.g., IT Specialist), or equivalent hands-on experience welcome
 * Proficiency supporting both Windows (PC) and macOS (Mac) environments
 * Experience with Microsoft 365, Google Workspace, or similar platforms
 * Familiarity with ticketing systems and remote support tools
 * Basic understanding of networking concepts (VPN, Wi-Fi, DNS)
 * Strong communication skills and a service-oriented, patient mindset

## Description

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission. As the first point of contact for IT issues, this role manages onboarding and offboarding, resolves problems efficiently, and keeps documentation clear and up to date. It's a hands-on opportunity to put technical skills to work in service of Kingdom impact, ensuring every team member has what they need to do their job well., * Serve as the primary point of contact for all internal IT support requests (hardware, software, access, connectivity)

 * Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner
 * Support and troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals
 * Assist with software deployment and rollout to workstations
 * Manage and respond to tickets through the IT service management system, ensuring proper documentation and resolution tracking
 * Support onboarding and offboarding of staff, including device setup, account provisioning, and access control
 * Assist with user account management (password resets, permissions, MFA support)
 * Escalate complex issues to the Infrastructure Engineer or IT leadership as needed
 * Assist with AV and technical setup for meetings, ministry initiatives, and events when required
 * Contribute to IT documentation, knowledge base articles, and standard operating procedures


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