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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Lead / Systems Engineer Lead - **Company:** Insight Global - **Location:** Cleveland, OH, United States - **Experience:** Expert - **Salary:** $125,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Business Systems, Hyper-V, Information Technology Operations, Microsoft Office, Windows Servers, NetApp Applications, Network Connections, Software Maintenance, Wi-Fi Technology, Computer Networking Systems, Software Troubleshooting, Information Technology, Veeam, Vmware - **Published:** July 9, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/ohio/cleveland/it-operations-lead-systems-engineer-lead/job-522587/ ## About the Role * 8+ years of IT infrastructure, systems administration, or IT operations experience. * Strong hands-on technical expertise with a genuine passion for technology. * Experience managing or leading IT operations within a site, plant, office, or distributed environment. * Strong understanding of infrastructure, networking, endpoint support, and application support. * Experience overseeing Level 1 and Level 2 support functions. * Ability to coordinate across multiple technology teams and vendors. * Strong troubleshooting, communication, and organizational skills. * Proven ability to take ownership of technology operations and drive issues to resolution. ## Description We're looking for an experienced IT Operations professional to serve as the primary technology owner for our Cleveland site. This individual will take a "site owner" mentality, acting as the point of contact for the site leadership and value stream, ensuring systems, infrastructure, applications, and end-user technology are running efficiently and reliably. While this role requires a strong technical foundation, the focus is less on building infrastructure and more on operational ownership, coordination, and maintaining a stable IT environment. The ideal candidate has experience leading IT operations, supporting Level 1 and Level 2 teams, coordinating vendors, and acting as the bridge between business users, technical teams with strong technical knowhow. This role suits a true technology enthusiast ("techie at heart") who enjoys understanding how things work, experimenting with new technologies, and rolling up their sleeves to solve technical challenges. Responsibilities * Serve as the local site IT Manager for the Cleveland facility, ensuring a stable and reliable IT environment. * Oversee day-to-day local site projects, infrastructure health, ensuring IT changes / patch schedules are coordinated with production schedules. * Coordinate support across infrastructure, applications, networking, security, and business systems. * Understand and manage the production line dependencies on IT hardware and systems. * Drive timely resolution of end-user support activities. * Ensure effective management of Printer, mobile phone, site comms. * Manage relationships with external technology vendors and service providers, including internet, telecommunications, and infrastructure partners. * Coordinate onboarding, workstation deployment, patching, software maintenance, and endpoint management activities. * Ensure Wi-Fi, network connectivity, conferencing technology, and site infrastructure remain operational and available. * Support rack-and-stack activities, hardware deployments, equipment lifecycle management, and site technology refreshes. * Partner with business leaders to understand operational needs and ensure critical applications are properly supported. * Coordinate infrastructure changes, upgrades, maintenance windows, and technology projects. * Drive continuous improvement in IT operations, documentation, and support processes. * Maintain a proactive ownership mindset with a focus on minimizing downtime and improving the employee experience. Technical Environment * Windows Server * Active Directory * Entra * Office 365 * VMware / Hyper-V * Cisco Networking * Palo Alto * Veeam * NetApp * Windows 11 Endpoints * Manufacturing and business-critical applications ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)