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# Desktop Support Technician_Houston

- **Company:** Gr8ttek, LLC
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Salary:** $35,360.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** IMac, User Environment Management, Tablet Computers, Laptops
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8656caac0da6c7dc

## About the Role

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers., if this is you, then keep reading and apply!, * Maintain all required OEM Certifications as directed by Management

 * 3+ years experience relevant software and hardware systems
 * Understanding of ITIL methodologies
 * A+ certification is desired

By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

## Description

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment., * Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.

 * 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
 * Perform all assigned desk-side support activities
 * Display outstanding technical and professional services skills at all times
 * Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
 * Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
 * Understands and follows all documented service operations policies and procedures.


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