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# Specialist Desktop Services-Information Systems

- **Company:** Union Hospital
- **Location:** Terre Haute, IN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, Cyber Security, Information Systems, Desktop Computing, Microsoft Office, Office Suite, Microsoft PowerPoint, Productivity Software, Remote Access Technology, Software Engineering, Transmission Control Protocol (TCP), Office365, Tablet Computers, Software Troubleshooting, Computer Equipment
- **Published:** July 4, 2026
- **Apply:** https://www.juju.com/job/00000000gdjpgb

## About the Role

+ College graduate - Associates degree or equivalent education and experience in computers or business preferred.

 + Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365

 + Strong troubleshooting, analytical, and problem-solving skills.

 + Excellent organizational skills.

 + Highly detail-oriented, strong document skills, and able to make connections between similar problems.

 + Experience with enterprise-level help desk ticketing systems; SysAid highly preferred.

 + Understanding of and experience with TCP/IP networking and related protocols.

 + An understanding of desktop/laptop security tools and applications.

 + Excellent communications and interpersonal skills.

 + Strong customer service skills.

 + Ability to research hardware and software issues in a thorough manner.

 + Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies.

## Description

+ Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

 + Assist all our customers with any logged IT related incident when called upon.

 + Perform cleaning of PCs or devices and cable management each time a device is physically worked on.

 + Test network connectivity issues. Working with customers and IT team to analyze, resolve issues.

 + Utilization of the help desk ticketing system to manage tasks, requests for support, and day-to-day activities.

 + Support and administration of Windows 10 operating systems; limited Mac OS.

 + Diagnose, troubleshoot, and repair computing hardware and software applications.

 + Troubleshoot desktop/laptop computer security issues.

 + Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance.

 + Install and configure new end-user devices including Windows OS, computers, printers, smart phones, tablets, and other computing related devices.

 + Assist users and maintain pathways from home computers to corporate office systems for remote access to desktop computers.


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