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# Principal Business Analyst

- **Company:** Cengage Group
- **Location:** Manchester, NH, United States
- **Experience:** Expert
- **Salary:** $101,900.0 - $163,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Services, Salesforce.Com
- **Published:** July 11, 2026
- **Apply:** https://dejobs.org/x/x/34AC7DE0F9A0499496BF296BB381AC27/job/

## About the Role

To be successful in this role, you should have:

 * A minimum of 10 years working with Salesforce CRM technologies, including Salesforce Sales & Service Cloud platforms.
 * Proven background as a senior-level Business Analyst or a comparable position in the IT field.
 * Extensive system-level knowledge with the capacity to work independently.
 * Demonstrable experience working in sophisticated Salesforce environments supporting multiple selling models and business processes throughout the order-to-cash and customer service lifecycle.
 * Strong analytical skills with the ability to convert complex business needs into technical solutions.
 * Outstanding problem-solving abilities and a strict attention to detail.
 * Superb communication and interpersonal skills to foster collaboration across teams.
 * Relevant certifications are a plus.

## Description

In the role of Principal Business Analyst at Cengage, you will:

 * Lead and work alongside cross-functional groups to collect and examine sophisticated business requirements for Cengage's Salesforce Sales & Service Cloud platforms.
 * Conduct comprehensive business process analysis and meticulously document requirements.
 * Work alongside engineering teams to develop and effectively implement innovative and world-class solutions to support Salesforce CRM technology.
 * Provide expert-level support and training to business leads, ensuring they effectively apply the system and can drive adoption with their teams.
 * Evaluate and recommend new features and functionalities to enhance business processes.
 * Perform detailed testing and validation of configurations to meet business needs and industry standards.


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