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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Delivery Director - Cloud & Infra - **Company:** Cognizant Technology Solutions Corporation - **Location:** Dallas, TX, United States - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cloud Computing, Information Technology Operations, User Environment Management, Information Technology Outsourcing, Virtual Agents - **Published:** July 11, 2026 - **Apply:** https://dejobs.org/x/x/CCAF756A3C9F45F99C9D6AB27276A689/job/ ## About the Role * 20+ years of experience in IT managed Services delivery leadership with accountability for large-scale, multi-geography Cloud & Infrastructure programmes. * Strong technical knowledge across endpoint infrastructure, ITSM platforms, digital workplace technologies, and automation tools * Proven expertise in leading end-to-end managed services including End User Computing (EUC), field services, and workplace transformation * Strong experience in P&L ownership, margin management, and commercial delivery in large outsourcing engagements * Hands-on experience deploying AI and automation in managed services (predictive operations, intelligent ticketing, virtual agents, analytics-driven delivery) * Deep understanding of multi-tower delivery models including governance, SLA management, and operational frameworks * Demonstrated ability to influence senior stakeholders and operate effectively at CXO/VP level * Excellent leadership skills with experience managing large global teams and driving organisational capability development * Strong problem-solving, decision-making, and stakeholder management capabilities in complex environments Preferred Qualifications/Skills: * Prior experience in airline, aviation, or critical infrastructure domains * Certifications such as ITIL Expert, PMP, or equivalent credentials * Strong understanding of airport systems, airline IT operations, and safety-critical environments ## Description Cognizant is looking for a Service Delivery Director - Cloud & Infra to lead one of its flagship managed services engagements to drive end-to-end service excellence and transformation at scale. This role will serve as the single point of accountability for multi-tower delivery, overseeing field services, transformation initiatives, and offshore operations across geographies. The ideal candidate will bring strong leadership in P&L management, AI-led service innovation, and digital workplace transformation while enabling business growth and operational continuity., * Own end-to-end accountability for the Services program across all towers, ensuring delivery of contractual commitments, SLAs, and strategic outcomes * Act as the primary executive interface, leading client governance forums, executive reviews, and steering committees * Lead and govern delivery across multiple service towers including Field Services, Transition, Transformation, Command Center, Offshore Delivery, and Airport Signatory operations * Establish integrated delivery governance frameworks, including escalation management, risk mitigation, and cross-tower coordination * Drive End User Transformation initiatives including workplace modernization, device lifecycle management, and AI-led service improvements * Introduce AI-driven solutions such as predictive maintenance, intelligent incident management, virtual agents, and analytics-led operations * Own full P&L responsibility for a large-scale engagement, driving revenue protection, margin expansion, and operational efficiency * Partner with commercial teams to identify growth opportunities, manage contracts, and deliver additional revenue streams * Identify and lead new business development opportunities, expanding wallet share across client portfolios * Build and mentor a high-performing, globally distributed delivery organisation, ensuring strong leadership pipeline and talent retention * Manage complex stakeholder environments across client and internal leadership, influencing strategic decisions and resolving escalations * Drive continuous improvement in service quality, customer satisfaction, and delivery performance metrics * Lead transformation programmes aligned with client digital ambitions and operational priorities ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Got AI ideas but no money? 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