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# Product Support Analyst

- **Company:** Manpower
- **Location:** Irvine, CA, United States
- **Experience:** Starter
- **Salary:** $65,520.0
- **Contract:** Permanent contract
- **Skills:** Build Automation, Continuous Integration, DevOps, Object-Oriented Software Development, Systems Development Life Cycle, Software Engineering, Datadog, Scripting, Grafana, Reliability of Systems, AWS Lambda, Infrastructure Automation Frameworks
- **Published:** July 11, 2026
- **Apply:** https://dejobs.org/x/x/B10FD8A29AA04C82832D29C499499BAD/job/

## About the Role

Our client, a leading innovator in the hospitality technology sector, is seeking a Product Support Analyst to join their dynamic team. As a Product Support Analyst, you will be part of the Infrastructure Support Department supporting the Front of House platform team. The ideal candidate will demonstrate strong analytical skills, proactive problem-solving abilities, and excellent communication skills, which will align successfully in the organization., * 1-3 years of experience in Observability, Software Engineering, Automation, DevOps, or SRE roles.

 * Strong communication, presentation, and problem-solving skills with the ability to translate business needs into technical solutions.
 * Familiarity with software development principles, including SDLC and CI/CD practices.
 * Basic understanding of object-oriented programming, scripting languages, and Infrastructure as Code.
 * Ability to work collaboratively in a fast-paced, innovative environment.

## Description

* Lead support for the electronic Prep system (Prep E), ensuring system reliability and high-quality service delivery.
 * Support the development and enhancement of monitoring and alerting solutions using tools like DataDog, Grafana, and AWS Lambda.
 * Engage in proactive troubleshooting to identify root causes of system issues and implement technical improvements.
 * Enrich documentation and troubleshooting processes to support restaurant-level systems effectively.
 * Build automation tools to streamline support workflows, reduce manual effort, and enhance system stability.


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