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# COMSEC Technical Support Agent

- **Company:** CACI International Inc.
- **Location:** North Charleston, SC, United States
- **Experience:** Experienced
- **Salary:** $58,500.0 - $122,800.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Configuration Management, Cyber Security, Issue Tracking Systems, Key Management, Microsoft Office, Open Source Technology, C4ISR, SC Clearance, Information Technology, Tools for Reporting
- **Published:** July 11, 2026
- **Apply:** https://dejobs.org/x/x/45FD8A2108284C70B7948F34102E1819/job/

## About the Role

* Active Secret Clearance
 * 5+ years of experience in C4ISR systems, Cryptographic, Cyber Security, or Key Management, Infrastructure experience
 * 5+ years of COMSEC experience
 * Excellent interpersonal, analytical, and problem-solving skills
 * Strong organizational and time management abilities
 * Proficiency in Microsoft Office suite (or open-source alternatives)
 * Advanced typing and computer skills, * Bachelor's degree in engineering, computer science, or related technical field
 * In-depth knowledge of network engineering and configuration management
 * Additional relevant technical certifications or training

## Description

* Handle complex technical support issues for DoN users, addressing both routine and emergency requests through trouble tickets and casualty reports.
 * Manage and resolve sophisticated help tickets in the NESD Help Ticketing system (Helix) for link encryptors, inline network encryptors, and legacy cryptographic equipment.
 * Monitor and respond to DoN casualty reports related to link encryptor and legacy cryptographic equipment, escalating when necessary.
 * Develop and enhance reporting tools, including PowerPoints and spreadsheets, to track help desk metrics and identify trends for analysis.
 * Provide expert customer service to US Navy, US Marine Corps, Military Sealift Command, and US Coast Guard.


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