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# Senior Infrastructure Operations Engineer

- **Company:** Optum, Inc
- **Location:** King of Prussia, PA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $91,700.0 - $163,700.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Application Virtualization, Microsoft Azure, Bash Shell, Cloud Computing, Continuous Integration, Desktop Virtualization, Monitoring of Systems, Python (Programming Language), Machine Learning, Virtual Desktops, Natural Language Processing, Citrix Systems, Windows PowerShell, Systems Integration, Virtual Machines, Virtualization Technology, VMware Horizon View, Scripting, Delivery Pipeline, Virtual Environment, Information Technology, Deployment Automation, Terraform, Software Version Control, Jenkins, Vmware
- **Published:** July 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5781f81e55119dfb

## About the Role

* 5+ years of experience in engineering, designing, and managing enterprise-scale Virtual Desktop Infrastructure (VDI) and application streaming environments
 * 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms
 * 3+ years of experience with system automation and scripting languages (such as PowerShell, Python, or Bash) to automate infrastructure tasks
 * 2+ years of hands-on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments
 * 2+ years of experience designing, developing, or deploying system automations, automated self-healing workflows, or integrating intelligent software tools to optimize operational workflows, * Bachelor's degree in computer science, Information Technology
 * Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure DevOps, Packer, Terraform, Jenkins) for VDI and virtual image deployments
 * Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP-V, CCE-V), Microsoft Certified: Azure Virtual Desktop Specialty, or VMware VCP
 * Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms
 * Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments
 * Outstanding technical troubleshooting, analytical problem-solving, and collaboration skills
 * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

## Description

As a Senior Infrastructure Operations Engineer (Sr I O Engineer) on the Virtual Workspace team, you will design, engineer, and optimize our enterprise-wide virtual desktop and application streaming infrastructure. This role centers on delivering a seamless and high-performance virtual experience utilizing Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. You will play a vital role in automating and scaling our virtual environments by designing, developing, and deploying modern, AI-powered automation solutions to handle provisioning, monitoring, and self-healing system operations. This is an incredible opportunity to leverage cutting-edge automation technologies and modern CI/CD practices to build a highly resilient workspace platform for our global workforce., * Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms.

 * Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments.
 * Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates.
 * Design, develop, and deploy AI-powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI.
 * Build automated workflows and scripting integrations (e.g., PowerShell, Python) to optimize workspace provisioning, operational efficiency, and self-healing infrastructure.
 * Use enterprise-approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem.
 * Evaluate emerging technology trends, including cloud VDI, DevOps automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation.
 * Troubleshoot complex Tier-3 virtualization, session host, and workspace access issues, conducting deep-dive root cause analyses to maintain high environment availability.
 * Collaborate with research, engineering, and product teams to translate cutting-edge infrastructure advancements into scalable, production-ready capabilities that can be re-used by the enterprise.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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