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# Helpdesk Support Specialist

- **Company:** S&K Technologies, Inc.
- **Location:** Marana, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Software Applications, Microsoft Online Services, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft SharePoint, User Provisioning Software, Peripherals, Microsoft InTune, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=43866eb90e8b1f36

## About the Role

Do you have a solid foundation of knowledge in IT and/or IT helpdesk environments? This is a great get-your-foot-in-the-door IT role that requires a focused and accountable individual., * High School Diploma or GED required, * A minimum of one year of helpdesk or IT support experience required

 * Experience with ticketing systems (TDX) preferred
 * Experience supporting Windows environments and M365 tools
 * Experience with Intune and Microsoft Defender preferred

## Description

The Helpdesk Support Specialist provides Tier 1 to Tier 2 technical support for end users, including hardware, software, and account-related issues. This role is responsible for managing assigned helpdesk tickets in a timely manner, supporting end-user computing environment, maintaining IT inventory, and contributing to the development of documentation and processes. The Specialist ensures timely resolution of incidents and delivers high-quality customer service while maintaining security and compliance standards.

Essential Functions:

 * Configure, deploy, and support desktops, laptops, mobile devices, and peripherals
 * Install and maintain software applications and updates
 * Assist with onboarding/offboarding of users
 * Manage device inventory and asset tracking systems
 * Support remote users and VPN connectivity
 * Monitor and manage helpdesk ticketing system (incident, request, and escalation handling)
 * Provide troubleshooting for Windows OS, Microsoft 365, network access, and peripherals
 * Perform password resets, account unlocks, and user provisioning (Entra ID / AD)
 * Escalate complex issues to Tier 2/3 or engineering teams as needed
 * Maintain SLAs and ensure timely resolution of tickets
 * Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
 * Assist with endpoint management tools (Intune/MDM)
 * Document recurring issues and solutions
 * Requires professional, customer-focused support


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