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# Associate IT Support Specialist

- **Company:** RR Donnelley
- **Location:** Kansas City, MO, United States
- **Experience:** Experienced
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, BitLocker Drive Encryption, Microsoft Outlook, Issue Tracking Systems, Office Suite, Microsoft PowerPoint, Microsoft SharePoint, Macros
- **Published:** July 9, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17527027?backUrl=%2Fcareer%2F17527027%2FAssociate-It-Support-Specialist-Missouri-Kansas-City

## About the Role

* Bachelor's degree or equivalent work experience.
 * Minimum two years of experience in a corporate helpdesk environment.
 * Expert knowledge of MS Word, including formatting documents, understanding the Styles function, and utilizing macros is required.
 * A+, MS Word, Excel, PowerPoint, and/or Outlook certifications desired.
 * Ability to work in a fast-paced team environment.
 * Attention to detail with emphasis on accuracy and quality.
 * Ability to prioritize work to balance multiple projects and deadlines.
 * Excellent verbal and written communication skills.
 * Exceptional customer service skills.

## Description

(* denotes an "essential function")

 * Provide phone support to end-users for common office software applications.
 * Software applications supported include: MS Word, MS Excel, MS Outlook, LegalKEY, Windows OS, CrowdStrike,
 * BitLocker, SharePoint
 * Expert knowledge and ability to troubleshoot MS Word including macros and advanced formatting tools.
 * Recommend or perform actions to correct software problems based on knowledge of the application.
 * Escalate and document all support calls for which Level 1 resolution is not possible.
 * Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
 * Assist end-users with remote accessibility issues.
 * Provide software support for hand-held devices.
 * Communicate effectively with both unskilled and skilled PC users.
 * Handle sensitive and/or confidential documents and information.
 * Communicate with manager and client on job or deadline issues.


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