> Markdown version of [/jobs/ext/1769805-client-solutions-manager](https://www.wearedevelopers.com/jobs/ext/1769805-client-solutions-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Solutions Manager - **Company:** Togetherwork Holdings, LLC - **Location:** Austin, TX, United States (Remote available) - **Salary:** $80,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, Asana, JIRA, Microsoft Outlook, Cloud Computing, Drupal, Electronic Customer Relationship Management (ECRM), Issue Tracking Systems, Salesforce.Com, Software Engineering, Product Software Implementation Methods - **Published:** July 8, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87669925/1 ## About the Role * Experience working in or with nonprofit organizations. * Familiarity with fundraising, digital marketing, and advocacy strategies. * Strong project management skills with the ability to juggle multiple client engagements. * Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools. * Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or Nonprofit Cloud). * Hands-on experience with project management tools like Jira and Monday.com. * Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.). * Excellent communication, documentation, and problem-solving skills, with exceptional attention to detail and accuracy. * Demonstrated discipline in tracking and billing time accurately, including in 15-minute increments, with a track record of meticulous record-keeping. * Genuine enthusiasm for both project leadership and hands-on client support, and the flexibility to move between the two throughout the day. * Experience managing software implementation projects across the full software development life cycle (SDLC). * Self-motivated and disciplined in a remote work environment. Bonus Points For * Hands-on experience with Drupal or other CMS platforms. * Salesforce administration or configuration experience. ## Description We're looking for a Client Solutions Manager to lead the implementation and ongoing success of our fundraising and advocacy software. You'll serve as a strategic partner to nonprofit clients, guiding them through complex technical projects, from onboarding and integrations to feature adoption and support. This is a client-facing, cross-functional role ideal for someone who thrives at the intersection of technology, project management, and customer success. The role is a blend of two responsibilities: structured project management (planning, scoping, and driving implementations and projects to completion) and hands-on client support (responding to requests, troubleshooting, and training). You should be energized by both, and comfortable shifting between leading a project and resolving a day-to-day support ticket. Because this work is billable, it also calls for precise, detail-oriented tracking and reporting of your time. What You'll Do * Serve as the primary point of contact for nonprofit clients throughout the project lifecycle. * Lead software implementations, system integrations, and technical consulting engagements. * Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions. * Translate business needs into technical requirements, timelines, and documentation. * Guide clients through complex decisions that align with their strategic goals. * Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery. * Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW). * Provide proactive, high-touch day-to-day support and training to drive client satisfaction and product adoption. This support work carries equal weight to project delivery and is a core, ongoing part of the role, not an occasional add-on. * Accurately track and log billable time in 15-minute increments across both projects and support work, ensuring timely, detailed, and reliable time entries. * Leverageapproved AI tools, automation, and data dashboards to support solution analysis, planning, documentation, and risk identification, and to inform delivery recommendations. * Share feedback and adopt evolving AI-enabled delivery practices and solution standards to help improve how the team works. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers) - [Decoupling 101 - Why decouple, when not to, progressive decoupling and success stories in decoupling](https://www.wearedevelopers.com/videos/266-decoupling-101-why-decouple-when-not-to-progressive-decoupling-and-success-stories-in-decoupling) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [The Pragmatic Architect: Balancing Necessity vs. Sufficiency in React Systems](https://www.wearedevelopers.com/videos/2101-the-pragmatic-architect-balancing-necessity-vs-sufficiency-in-react-systems) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Should Tech Managers Be Developers First? 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