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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** YMCA - **Location:** Jacksonville, FL, United States - **Experience:** Starter - **Salary:** $45,760.0 - **Contract:** Permanent contract - **Skills:** Information Systems, Network Security, Microsoft Office, Networking Basics, Computer Equipment, User Administration - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e7884634ebdf981b ## About the Role Do you have experience in Network security appliance implementation?, Do you have a Associate's degree?, * Associate's degree in a related area required. * Minimum of 3 years of technical support experience required. * One to three years hands-on technical experience where knowledge of networking fundamentals was demonstrated. * Excellent communications, problem solving and customer service skills required. * Experience with Win 11, MS Office 365 is required. * A+ certification or relevant experience is strongly preferred. * Must possess a professional and customer service-oriented attitude. * Must be a team player with the ability to work independently. * Individual should be a fast-learner with the ability to effectively troubleshoot and resolve issues in a timely manner. * Must be well organized and able to handle multiple tasks to successful completion. * Must be motivated towards constantly improving technical skills in and out of the workplace. * Requires travel to our many branch locations. * Requires "on call" rotation availability. Able to lift up to 25lbs as a normal component of system setups and moves. ## Description Works in several areas of the YMCA information systems. Develops and updates procedures to be used with the support desk., * Must have experience with building and deploying custom images, configuring branch switches and firewalls and working with security camera systems. * Analyze end-user's issues thoroughly and provide accurate and user-acceptable resolution in a timely manner. * Records, tracks, escalate, and updates calls through established tracking systems. * Frequently contribute to a resolution knowledge base repository. * Installs software and hardware for end users, including printers, RAM Upgrades, PCI Cards, and other hardware devices. * Installs and configures laptops and desktops for new hires. * Communicates with warranty repair vendors to confirm repairs are done in a timely manner. * Performs user administration functions, including new user account creation, email account setup and security group changes. * Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention. * Ensures the health and safety of all members/guests. * Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities. NOTE: This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. YMCA Competencies (Leader): Inclusion: Works effectively with people of different background, abilities, opinions, and perceptions. Decision Making: Makes sound judgments, and transfers learning from one situation to another. Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members. Change Capacity: Demonstrates an openness to change, and seeks opportunities in the chance process. Functional Expertise: Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. ## Related Videos - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Blockchains: One Size doesn't Fit All](https://www.wearedevelopers.com/videos/409-blockchains-one-size-doesn-t-fit-all) - [Graph Neural Networks: What’s behind the Hype?](https://www.wearedevelopers.com/videos/474-graph-neural-networks-what-s-behind-the-hype) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)