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# IT SUPPORT SPECIALIST

- **Company:** Wells Concrete
- **Location:** Hillsboro, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Software Applications, Software Documentation, System Configuration, Desktop Computing, Productivity Software, Software Deployment, Office365, Reliability of Systems, Patch Management, Laptops
- **Published:** July 15, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17594759?backUrl=%2Fcareer%2F17594759%2FIt-Support-Specialist-Texas-Hillsboro

## About the Role

The ideal candidate is a hands-on IT professional with strong technical troubleshooting skills and experience supporting end-user environments. They are proactive, detail-oriented, and capable of managing multiple priorities while delivering timely solutions. This individual communicates effectively across all levels and is committed to improving system performance and user experience., * Associate degree or technical degree preferred

 * 2+ years of relevant experience with a degree, or 4+ years of related experience
 * Industry certifications in desktop or IT support preferred
 * Experience with Microsoft O365, OneDrive, Teams, and related systems
 * Proficiency in Windows client configuration, deployment, and maintenance
 * Experience with application deployment, updates, and patch management
 * Experience supporting a wide range of devices and technologies
 * Valid driver's license and ability to travel as needed

This profile summarizes key duties and expectations but does not list every possible job task. Employees must follow all job-related instructions and duties assigned by supervisors.

## Description

The IT Support Specialist provides technical support and maintenance for end-user computing systems, ensuring reliable and efficient day-to-day operations. This role focuses on troubleshooting issues, supporting software and hardware, and maintaining secure and optimized IT environments. The position plays a key role in enabling employees to effectively use technology across the organization., * Provide technical support to end-users, resolving hardware, software, and connectivity issues

 * Install, configure, and maintain software applications, including ERP, CAD, and productivity tools
 * Manage and support client systems across multiple locations within a WAN environment
 * Monitor and maintain system security, responding to incidents and protecting sensitive data
 * Execute system upgrades, patches, and enhancements aligned with business needs
 * Track and manage IT assets, ensuring accurate inventory and lifecycle management
 * Create and maintain system documentation, configurations, and standard procedures
 * Collaborate with cross-functional teams to improve computing infrastructure and performance
 * Support deployment of applications, updates, and system configurations
 * Troubleshoot and support devices including desktops, laptops, printers, and mobile devices
 * Identify recurring technical issues and implement long-term solutions
 * Assist with continuous improvement initiatives to enhance user experience and system reliability


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