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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Program Management, Senior Manager: Workforce Operations - **Company:** Charles Schwab Inc. - **Location:** Southlake, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Information Systems, Data Governance, Decision Support Systems, Executive Information Systems, Operational Data Store, Power BI, Software Engineering, Tableau (Software), Microsoft Power Automate, Data Analytics, Powerapps - **Published:** July 11, 2026 - **Apply:** https://dejobs.org/x/x/FC795959ACDC4899B84674DA06B83DB6/job/ ## About the Role * 10+ years of experience in workforce planning, program management, business operations, or analytics-driven operational leadership. * 8+ years of experience applying Analytics & Reporting, Analytical Techniques, and advanced data modeling capabilities to support strategic and executive decision-making. * 8+ years of experience with data visualization and reporting tools such as Power BI, Tableau, and Excel. * Demonstrated ability to analyze complex business and workforce data, identify patterns and trends, and translate insights into actionable recommendations that influence strategic outcomes. * Proven experience supporting workforce planning processes, including headcount planning, business case development, resource prioritization, and organizational decision support. * Strong Analytical Thinking and problem-solving skills with the ability to evaluate tradeoffs, assess business impacts, and recommend practical solutions. * Proven ability to influence stakeholders and build alignment across Technology, Human Resources, Finance, and other cross-functional partners in a matrixed environment. * Experience improving business processes through automation, governance, standardization, or scalable operating models. * Excellent written, verbal, and executive communication skills with the ability to simplify complex information into clear, decision-oriented messaging. * Demonstrated success building collaborative relationships and driving results across multiple teams and organizational priorities., * 8+ years of experience supporting technology organizations, including software engineering, platform, infrastructure, data, or technology operations teams. * 5+ years of experience utilizing automation tools such as Power Automate, Power Apps, or similar technologies to improve operational efficiency and scalability. * Experience supporting workforce analytics, workforce operations, workforce transformation, organizational effectiveness, or skills-based workforce initiatives. * Experience developing executive dashboards, performance metrics, and strategic workforce reporting frameworks. * Familiarity with emerging workforce trends, including artificial intelligence-enabled workforce models and skills-based workforce planning. * Demonstrated ability to independently lead strategic initiatives, navigate ambiguity, and deliver measurable business outcomes. * Strong adaptability, collaboration, and stakeholder management skills with the ability to balance competing priorities in a fast-paced environment. * Bachelor's degree in Business, Analytics, Finance, Information Systems, Human Resources, or a related field. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship. ## Description As an IT Program Management, Senior Manager: Workforce Operations , you will help drive workforce strategy, business operations, and organizational transformation by turning complex workforce and operational data into meaningful insights that influence business decisions at the executive level. This is a highly visible role and you will be a key partner across Technology, Human Resources, Finance, and business leadership teams, you will support workforce planning processes, including headcount planning, business case development, investment prioritization, and strategic initiatives that shape the future of STS. Success in this role requires the ability to combine analytical thinking, data modeling, and strategic problem solving to address complex business challenges and provide decision-ready recommendations. You will leverage workforce and operational data to identify trends, evaluate business impacts, assess tradeoffs, and develop scalable frameworks that improve organizational effectiveness. Through strong collaboration and relationship-building skills, you will influence stakeholders across a matrixed environment while helping leaders make faster, more informed decisions aligned to enterprise priorities. You will also play an important role in advancing STS toward a more proactive, insight-driven decision support model by improving data governance, standardizing reporting practices, and identifying opportunities to enhance efficiency through automation and process improvement. This work will provide broad exposure across strategic workforce initiatives, including organizational planning, workforce transformation, skills-based planning efforts, and emerging workforce trends. Role Snapshot: * Function: Workforce Planning, Business Operations, Data Analytics, and Program Strategy * Primary Objective: Drive data-driven decision support across workforce planning and strategic initiatives with significant executive visibility and influence. * This opportunity is ideal for a professional who thrives in ambiguity, enjoys solving complex business challenges, translates insights into action, and wants to make a measurable impact on workforce strategy and organizational outcomes. You will work alongside leaders who champion innovation, encourage collaboration, and empower employees to grow their skills while contributing to meaningful business results. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Gut Feeling Is Dead: Talent Intelligence Drives Workforce Planning](https://www.wearedevelopers.com/videos/1798-gut-feeling-is-dead-talent-intelligence-drives-workforce-planning) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)