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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Manager - Infrastructure & Operations Portfolio - **Company:** Brown & Brown, Inc. - **Location:** Daytona Beach, FL, United States (Remote available) - **Experience:** Expert - **Salary:** $140,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Information Systems, Data Centers, Disaster Recovery, RAID, Cloud Services, User Environment Management, HybridCloud, Functional Dependencies, Information Technology, Cloud Migration - **Published:** July 23, 2026 - **Apply:** https://bbinsurance.wd1.myworkdayjobs.com/Careers/job/Remote---USA/Program-Manager---Infrastructure---Operations-Portfolio_R26_0000002500 ## About the Role * Bachelor's degree in computer science, information systems, engineering, business, or related field. * 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives. * Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies. * Experience leading, mentoring, or developing Project Managers and delivery teams. * Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models. * Strong leadership, communication, stakeholder management, and organizational skills. * Experience with portfolio governance, executive reporting, budgeting, and resource planning. * Demonstrated ability to manage competing priorities in complex, fast-paced environments. Preferred * Experience leading enterprise infrastructure transformation or modernization programs. * PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification. * ITIL certification or experience working within ITIL-aligned environments. * Experience with Azure, AWS, or hybrid cloud environments. * Experience with portfolio management (PPM) tools and enterprise governance frameworks. * Experience supporting organizations undergoing significant technology or operational transformation. ## Description The Program Manager for Infrastructure & Operations (I&O) is responsible for the planning, governance, and execution of a portfolio of enterprise technology initiatives that modernize, stabilize, and enhance the organization's infrastructure and operational capabilities. This role oversees programs spanning cloud services, networking, end-user computing, IT service management, and operational excellence, ensuring initiatives are aligned with business priorities, technology strategy, and operational objectives. This role leads and develops a team of Project Managers, providing strategic direction, governance, coaching, and escalation support to ensure consistent execution and delivery across the I&O portfolio. In addition to portfolio and people leadership responsibilities, this role directly manages complex, high-impact infrastructure and operations initiatives that are critical to the organization's technology strategy and operational objectives. How You Will Contribute: Portfolio & Program Leadership * Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity. * Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives. * Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives * Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes. * Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending * Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives. Leadership of Project Managers * Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives. * Provide direction, guidance, and escalation support to ensure successful project execution and delivery. * Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines. * Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies. * Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence. Project & Program Delivery * Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle. * Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders. * Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives. * Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives. * Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes. * Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making. * Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives. Cross-Functional & Executive Collaboration * Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives. * Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes. * Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure & Operations. Risk, Compliance & Change Management * Identify and mitigate risks related to operational stability, security, compliance, and technology delivery. * Ensure programs adhere to governance standards, change management processes, and operational policies. * Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts. * Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements. Operational Readiness & Transition * Ensure infrastructure solutions are successfully transitioned into operational support through documentation, training, and knowledge transfer. * Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures. * Coordinate transition activities with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption. * Conduct post-implementation reviews and incorporate lessons learned into future initiatives. ## Related Videos - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [How Your Bundle Size Affects The Climate](https://www.wearedevelopers.com/videos/308-how-your-bundle-size-affects-the-climate) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)