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# IT Support Specialist

- **Company:** Robert Half
- **Location:** Pittsburgh, PA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Issue Tracking Systems, Microsoft Office, Networking Basics, Productivity Software, Connectivity Problems, Information Technology, User Administration
- **Published:** July 16, 2026
- **Apply:** https://dejobs.org/x/x/98B6640ABAE844C6BC5FD6C035463070/job/

## About the Role

* Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed. Requirements * Associate degree in Information Technology, Computer Science, or a related discipline, or comparable practical experience.

 * At least 3 years of experience in desktop support, help desk operations, or a similar IT support position.

 * Demonstrated ability to troubleshoot hardware, software, and basic network-related issues effectively.

 * Experience working in Windows-based environments, including Windows 10 and Microsoft productivity applications.

 * Familiarity with Active Directory, Office 365, remote support platforms, and collaboration technologies.

 * Understanding of networking fundamentals and basic system administration concepts.

 * Strong communication, customer support, and written documentation skills.

 * Ability to manage multiple service desk tickets and shifting priorities in a fast-paced setting. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs., * Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment.

 * Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner.

 * Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware.

 * Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration.

 * Track system behavior and assist in identifying and addressing technical problems before they escalate.

 * Administer user account setup, access rights, and permission updates within established security guidelines.

 * Assist with basic network support by addressing connectivity problems and helping configure devices for proper access.

 * Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation.

 * Create simple support materials and guide users on basic technology processes and tools.


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