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# Technical Support

- **Company:** CGS Manco, LLC
- **Location:** Sturtevant, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Collaborative Software, Cyber Security, Issue Tracking Systems, Network Connections, Cisco WebEx, Office365, Information Technology, Hardware Infrastructure
- **Published:** July 17, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3323276991&tx=KP4545FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Professional customer service attitude and attention to detail
 * Action-oriented with the ability to balance urgency with sound judgement and communication.
 * 2-4 years of progressively responsible desktop support, help desk, or incident management experience.
 * 1-3 years of supporting C-suite executives or other organization VIPs.
 * Experience supporting Microsoft Active Directory
 * Experience supporting Windows 10 and Windows 11
 * Experience supporting Microsoft Office 365 applications.
 * Experience supporting audio/visual hardware software such as Microsoft Teams, Cisco Webex, or other virtual collaboration software.
 * Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.
 * Excellent verbal and written communication skills.
 * Experience with comparable IT Service Management system (ITSM) ticketing systems.
 * High school diploma or equivalent (GED or High School Equivalency Diploma) required.
 * Bachelor's degree in information technology, Computer Science, or related field preferred.

## Description

* Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals - includes imaging, profile configuration, network connectivity, etc.
 * Installation of software on laptops, desktops, and mobile devices.
 * Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
 * Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
 * Provides executive level support to organization VIPs.
 * Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
 * Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
 * Assists with major (Priority 1) incidents including issue definition, action plan and success criteria.
 * Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
 * Maintains adherence to organization Information Security policies and procedures.
 * Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
 * Performs additional duties as assigned.


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